Steve Chipman Email & Phone Number

Redondo Beach, Ca, Us

Specialize in helping guide companies through all aspects of digital marketing including email, mobile, SEO and social media. Managed daily email campaigns, both ad hoc and automated, within Salesforce Marketing Cloud for Toyota/Lexus and PNC Bank, from initial setup - data extension creation, SQL queries, AMP scripting - to deployment, including post campaign reporting/analysis as part of the RAPP Digital Campaign Management Team.Built/Tested/Launched over 100 daily automations for ongoing Toyota/Lexus campaigns. Also provided ongoing monitoring and made any necessary updates.Supervise lead acquisition process, including sourcing, validation and ongoing management, for clients’ email marketing efforts.Provided strategic counsel for Ziff Davis’ B2B email lead generation efforts, which resulted in a 50% increase in revenue within 2 years.Guide clients in determining best courses of action for efficient and productive digital marketing programs.

Los Angeles, California, United States

- Provide advice and counsel to various political campaigns and state parties on technical needs, from IT infrastructure to Web site management/support. - Serve as admin for multiple G-Suite accounts and Web admin for campaign sites, both Squarespace and WordPress generated. - Perform tech audits and make recommendations for improvement, including cybersecurity and communication needs. - Work with Political Data Incorporated (PDI) as their email infrastructure consultant, including the redesign of their email platform.

Fullerton, Ca

Ran all technical initiatives for Cisneros for Congress campaign, including all cybersecurity implementation, G-Suite administration, WordPress site updates, IT network maintenance and vendor management, which helped contribute to a successful election.• Created the most ambitious cybersecurity effort ever attempted for a US Congressional race – over 60 security keys issued to staff, interns and volunteers, as well as other outside organizations connected to the campaign.• Managed all technology vendor relations and evaluated new vendors for potential fit.• Consulted with other campaigns and activists groups to assist them in cybersecurityprocesses.

Manage sales and email strategy for DeliverabilityAgent, an adaptive email marketing platform.Supervise all customer engagements, including onboarding and ongoing email marketing guidance for all clients. Manage contract negotiations and management for all clients.

Identified and led all digital engagements for the LA and SF offices, including social media, blogger outreach, mobile and microsite development for clients such as Clarisonic, Classmates and Sunkist.Created Clarisonic’s social media strategy, including monitoring beauty/mommy blogger outreach, creating a Clarisonic public profile on Facebook (http://www.facebook.com/clarisonic?ref=nf) and establishing a Twitter account. Acted as digital liaison for all West Coast accounts.

• Led client services group of a SaaS digital marketing platform, with over 1500 clients including American Idol, Palms Casinos and Carl’s Jr., which generate over 100 million messages per month • Supervised staff of 7 including account managers, professional services, retention and tech support reps as well as helping direct product marketing efforts for the company• Helped grow the company from 2 employees to 45 and client subscription revenues from $10,000 per month to $300,000 per month while maintaining constant profitability• Participated in pricing strategy discussions and overall product roadmap process• Assisted with pre-sales process, including giving product demonstrations and assessing custom development requests• Wrote product press releases and accompanying Web site information for all new upgrades to the platform• Reduced client churn by 50% after implementing new client retention process• Provided strategic counsel to clients such as Palms Casinos, Ashley Furniture and Qantas Airlines on best digital marketing practices• Researched, contributed and edited 10 white papers and How To guides for digital marketing best practices• Wrote 2 to 4 weekly articles on company blog regarding digital marketing trends and case studies

• Served as lead account manager for wireless entertainment content for a variety of youth-oriented brands including Yahoo! Music, Nokia, T-Mobile Sidekick, Seventeen Magazine and Virgin Mobile• Supervised creation of 15 mobile content storefronts for ringtones, games and other applications in a variety of formats including MMS, WAP, BREW and J2ME• Created mobile storefront setup guide, resulting in 50% increase in deployments• Worked with Business Development to determine new revenue streams for mobile content offerings, including revenue sharing agreements with 3rd party application companies and micropayment solutions such as QPass • Extended and redefined 3rd party content distribution process to reach maximum number of wireless carriers for non-carrier clients like AOL, Yahoo! and Nokia

• Managed key components of online application and created partnerships with complementary technology companies to enhance product suite • Wrote and/or co-authored over 100 documents, including Marketing Requirements, Product Requirements, Architecture Overviews and functional specifications for the Niku 6.0 product suite.• Ensured that all contractual obligations with various 3rd party components were met and acted as liaison to Legal to resolve such issues

• Increased revenue by 200% for company’s suite of real-time communication Java applications, including multi-player games, chat and instant messaging• Managed implementation and support of 8 international customers of Mplayer Game Platform, including securing international licensing rights and custom game development work • Acted as “voice” for Mpath customers and led custom product integration efforts with Qualcomm, Nickelodeon and Macromedia, among others