Steve Selfridge Email & Phone Number

Nashville International Airport

Greater Nashville Area, Tn

• Take calls from Amazon delivery drivers out on the streets throughout the United States and Canada..• Assist the drivers in finding the customers home or specified delivery location• Reach out to Amazon customers to assist in deliveries and/or perform other customer service issues such as refunds, re-orders , returns etc.• Provide world-class customer service to all callers to aid in getting their problems/concerns addressed quickly and efficiently.

Greater Nashville Area, Tn

·Manage a dealership/Dealership Groups Social Media presence utilizing tools such as Wordpress, Facebook, Twitter, Google+, Tumblr, Pinterest and more on a regular basis.·Develop a monthly social strategy designed to spark a customers interest and encourage them to interact with the dealership/dealergroup·Research OEM offerings on a local and national level to bring these programs to the customers attention.·Utilize tools such as Adobe Fireworks and Adobe Photoshop to create and/or modify graphics for use on social media ·Provide dealers/dealership groups monthly reporting of statistic to show how their social media is performing and come up with suggestions on how it can perform better·Provide world-class customer service to clients and aid in getting their problems/concerns addressed quickly

• Perform daily review of dealer websites looking for errors, expired advertisements, Proper page loading etc.• Perform Monthly statistical reports of dealer websites to ensure proper function and monitor website performance using Google Analytics, Webmasters Tools as well as company built tools.• Act as a primary contact to our customers on anything they need, while providing world class customer service.• Work with third party companies such as Website Providers to ensure customer needs were handled in a timely manner.• Utilize Salesforce to track all customer interactions.• Remain proficient with Microsoft Office products to assist me in the completion of my duties.• Perform training to customers utilizing online Join.Me consultations, E-mail documentation and Phone calls.

• Provide world class customer service to all customers, internal or external, while documenting all contacts within Salesforce.• Consult with automotive dealership clients on best practices relating to their digital marketing strategy as well as the best usage of the VinSolutions website platform and tools.• Perform training to customers utilizing online WebEx consultations, documentation and Phone calls.• Identify opportunities for improvement with SEM, SEO, website layout and functionality, lead generation , conversion rate, and the overall performance of their website.• Provid the other company and partner departments with up-sell referrals when possible.

Nashville, Tn

• Provided extremely high level of customer service and support to high revenue customers on a 24 hour a day, 7 day a week basis.• Assisted the support team in working on customer websites using HTML, Adobe Flash, Dreamweaver, FTP transfer, as well as all Microsoft Office programs such as Word, Excel, Powerpoint and Outlook.• Provide training to customers as needed as well as act as a digital advisor to aid them in increasing sales from their websites.

Tucson, Arizona Area

• Assisted with the training of support technicians who were supporting Microsoft Windows 95, 98, 98SE, Windows ME and Windows XP.• Worked to improve customer satisfaction levels with chat, phone, and email support.• Did monthly and weekly monitoring and coaching of phone calls and chat support cases as well as customer interactions for a team of 30 technicians.• Acted as Team Manager when the manager was not in the office reporting to client as well as company management.

Education record

Education record

Education record