Steve Selfridge

Steve Selfridge Email and Phone Number

Your next Customer Support Superstar is here! @ JetBlue Airways
Steve Selfridge's Location
Nashville, Tennessee, United States, United States
Steve Selfridge's Contact Details

Steve Selfridge personal email

n/a
About Steve Selfridge

Customer Satisfaction is incredibly important for any company to survive, and you need me to provide that for you. My customers mean the world to me and their total satisfaction and success are my number 1 goal.

Steve Selfridge's Current Company Details
JetBlue Airways

Jetblue Airways

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Your next Customer Support Superstar is here!
Steve Selfridge Work Experience Details
  • Jetblue Airways
    Airport Operations Crewmember
    Jetblue Airways Sep 2018 - Present
    Nashville International Airport
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  • Amazon
    Driver Support Specialist
    Amazon Nov 2017 - Jan 2018
    Greater Nashville Area, Tn
    • Take calls from Amazon delivery drivers out on the streets throughout the United States and Canada..• Assist the drivers in finding the customers home or specified delivery location• Reach out to Amazon customers to assist in deliveries and/or perform other customer service issues such as refunds, re-orders , returns etc.• Provide world-class customer service to all callers to aid in getting their problems/concerns addressed quickly and efficiently.
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  • Autoalert
    Brand Impact Manager
    Autoalert Feb 2016 - Jul 2017
    Greater Nashville Area, Tn
    ·Manage a dealership/Dealership Groups Social Media presence utilizing tools such as Wordpress, Facebook, Twitter, Google+, Tumblr, Pinterest and more on a regular basis.·Develop a monthly social strategy designed to spark a customers interest and encourage them to interact with the dealership/dealergroup·Research OEM offerings on a local and national level to bring these programs to the customers attention.·Utilize tools such as Adobe Fireworks and Adobe Photoshop to create and/or modify graphics for use on social media ·Provide dealers/dealership groups monthly reporting of statistic to show how their social media is performing and come up with suggestions on how it can perform better·Provide world-class customer service to clients and aid in getting their problems/concerns addressed quickly
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  • Autoalert
    Performance Manager
    Autoalert Aug 2014 - Feb 2016
    • Perform daily review of dealer websites looking for errors, expired advertisements, Proper page loading etc.• Perform Monthly statistical reports of dealer websites to ensure proper function and monitor website performance using Google Analytics, Webmasters Tools as well as company built tools.• Act as a primary contact to our customers on anything they need, while providing world class customer service.• Work with third party companies such as Website Providers to ensure customer needs were handled in a timely manner.• Utilize Salesforce to track all customer interactions.• Remain proficient with Microsoft Office products to assist me in the completion of my duties.• Perform training to customers utilizing online Join.Me consultations, E-mail documentation and Phone calls.
  • Vinsolutions
    Website Account Manager
    Vinsolutions Nov 2011 - Aug 2013
    • Provide world class customer service to all customers, internal or external, while documenting all contacts within Salesforce.• Consult with automotive dealership clients on best practices relating to their digital marketing strategy as well as the best usage of the VinSolutions website platform and tools.• Perform training to customers utilizing online WebEx consultations, documentation and Phone calls.• Identify opportunities for improvement with SEM, SEO, website layout and functionality, lead generation , conversion rate, and the overall performance of their website.• Provid the other company and partner departments with up-sell referrals when possible.
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  • Dealerskins
    Enterprise Account Executive
    Dealerskins Dec 2005 - Nov 2011
    Nashville, Tn
    • Provided extremely high level of customer service and support to high revenue customers on a 24 hour a day, 7 day a week basis.• Assisted the support team in working on customer websites using HTML, Adobe Flash, Dreamweaver, FTP transfer, as well as all Microsoft Office programs such as Word, Excel, Powerpoint and Outlook.• Provide training to customers as needed as well as act as a digital advisor to aid them in increasing sales from their websites.
  • Convergys
    Microsoft Windows Technical Lead
    Convergys 1999 - 2005
    Tucson, Arizona Area
    • Assisted with the training of support technicians who were supporting Microsoft Windows 95, 98, 98SE, Windows ME and Windows XP.• Worked to improve customer satisfaction levels with chat, phone, and email support.• Did monthly and weekly monitoring and coaching of phone calls and chat support cases as well as customer interactions for a team of 30 technicians.• Acted as Team Manager when the manager was not in the office reporting to client as well as company management.

Steve Selfridge Skills

Social Media Marketing Social Media Sales Website Development Sem Team Building Sales Process Customer Retention Salesforce.com Customer Service Lead Generation Strategic Planning Team Leadership Marketing Strategy Operations Management Training Digital Marketing Seo Customer Satisfaction Management Sales Management Automotive Negotiation Coaching Account Management B2b Time Management Online Advertising Crm Selling Advertising Customer Relationship Management Search Engine Optimization

Steve Selfridge Education Details

  • Carrington College-Tucson.
    Carrington College-Tucson.
  • Apollo College
    Apollo College
  • Cactus Hs
    Cactus Hs

Frequently Asked Questions about Steve Selfridge

What company does Steve Selfridge work for?

Steve Selfridge works for Jetblue Airways

What is Steve Selfridge's role at the current company?

Steve Selfridge's current role is Your next Customer Support Superstar is here!.

What is Steve Selfridge's email address?

Steve Selfridge's email address is st****@****ava.org

What schools did Steve Selfridge attend?

Steve Selfridge attended Carrington College-Tucson., Apollo College, Cactus Hs.

What are some of Steve Selfridge's interests?

Steve Selfridge has interest in Social Services, Economic Empowerment, Environment, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare.

What skills is Steve Selfridge known for?

Steve Selfridge has skills like Social Media Marketing, Social Media, Sales, Website Development, Sem, Team Building, Sales Process, Customer Retention, Salesforce.com, Customer Service, Lead Generation, Strategic Planning.

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