Steve Serrano Email & Phone Number

Arlington, Va, Us

San Diego, California, United States

Maintain all broadcast technology and equipment for the FOX 5 San Diego.Install and test new systems / technical infrastructure for the station along with set up of equipment and transmission links during broadcasts as needed. Installation and maintenance of the network, switches, data backups, work stations and printers. Minimizes service interruptions at times of equipment and/or system failure by identifying and implementing quick solutions.Daily communication with engineering and other teams to effectively resolve equipment/system issues.

San Diego, California, United States

Support ballpark communications systems as problems are reported along with video transmission systems, including IP and ASI encoding, decoding, and other broadcast transmission related hardware.Open, update, and close service tickets as necessary, along with nightly engineering reports. Perform regular sweeps of facilities to identify issues and notify the system owners of faults found with their equipment. Proactively monitor, analyze, and rectify technical faults in a variety of broadcast and broadcast related IP systems.

San Diego Metropolitan Area

Provide frontline technical support to CommScope delivery of video services over satellite networks and IP content delivery networks (CDN) customer base.24/7/365 customer support of the hardware/software systems used for Digital encoding (MPEG-4, and MPEG-2 HD and SD), commercial digital satellite receiver decoders, and programming material for satellite broadcast IP distribution across cable headend, commercial affiliates, and IP network topologies.Perform system and application upgrades, fault reproduction, performance analysis, and assist in root cause analysis of product issues.

Chatsworth, Ca

As a Technical Support Engineer, I provide front line internal and external customer technical support for all VPS brands including: Anton Bauer, Autocue, Autoscript, Litepanels, Sachtler, Oconnor, Viten and Vinten Automation. I quickly jumped to exclusively handling Autocue and Autoscript prompter brands. This required remote sessions, over the phone assistance, after hour calls, reviewing customer logs to troubleshoot general prompter issues, as well as various network issues, different newsroom configurations (MOS and FTP protocols), closed captioning encoders and automation systems. This also required weekly meetings with product management to provide new knowledge base documents for prompting, case escalation and enhancement entries in JIRA. This position required 40% travel and patience.

Greater Los Angeles Area

Professional audio archiving/ recording company that specializes in capturing priceless performances onto solid state equipment with time-code sync options at the highest quality formats (24 Bit/192 kHz) for all your audio/video production, editing, & promotional needs.

Glendale, Ca

Perform quality control inspections, maintain and repair all rented terminal video gear. Ensure equipment is fully functional for next client. Audio/video equipment processing including large production switchers, basic lighting, projection and basic camera support. Assist in monitor and switcher preps in house and provide unique solutions to production crews as issues arise.

Greater Los Angeles Area

Coordinate all on-air events, run commercials, regulate program and commercial timing, operate live and syndicated programming, answer hot-line, maintain studio equipment. Ability to remain calm and professional through stressful live circumstances. Knowledge of FCC regulations and applicable laws.

Maintain and operate video server equipment, videotape recorders, satellite equipment, signal transmission; monitor equipment related to live, prerecorded, studio and field productions. Set up and operate various video/audio recording and playback devices, taking direction from control room for content playback during live broadcasts. Assist in coordination of satellite antenna and incoming satellite and Telco feeds while adjusting video/audio signal levels for optimum quality.

2300 Empire Avenue 7Th Floor Burbank, Ca 91504

Create and maintain linear and video on demand schedules and fulfill media within correct specifications, ensure proper and timely delivery of media to the appropriate platform. Coordinate metadata generation for delivery to domestic and international linear and VOD clients. Coordinate media transcodes for client availability. Troubleshoot linear and VOD related media, fulfillment and on-air issues internally and with broadcasting centers. Coordinate delivery of all secondary events for linear and VOD platforms, including bugs, closed caption files and subtitling files.

5432 W 102Nd St, Los Angeles, Ca 90045

Managed Broadcast Origination Center for the assembly, integration and playback of allprogramming for the CW Television Network, The CW Plus Cable Network as well as daily programsand Ad Hoc Features for Warner Bros. Domestic Syndication, Warner Bros First Run Syndication andThird Party syndicators, Structured playbacks, recording and monitoring of 10 HD/SD broadcast paths operating with overlapping and concurrent schedules.Configure transmission equipment for Broadcast and recording, knowledgeable of various formats of video tape machines, video servers, audio playback machines, video switchers/routing switchers and satellite receivers. Generated digital ingest of programs, promos and commercials based on ingest schedule with video and audio technical specifications along with metadata for all ingested elements. Documented ingest and server issues in trouble ticket system and work with engineering personneltoward resolution. Perform digital watermarking for promos and monitor encode session Handle phone calls/requests from clients, ad agencies and affiliates for information and re-feeds, etc.Perform technical QC of media delivered electronically. General operator duties included.

5750 Wilshire Blvd Los Angeles, Ca 90036

Spearheaded 16 international full-time channels: 6 originating out of master control and 10 remotelycontrolled channels. Directed playback of all digitized and live show elements for E! Entertainment. Responsibilities included reviewing and verifying commercial playback logs, inserting commercial breaks in conjunction with log requirements, note all discrepancies. Loading program and commercial files, managing break content, timing recorded programming, and overseeing outgoing signal for content and quality. Mentored and trained 4 operators in basic day to day studio workflow including technical hardware/software.

101 Hodencamp Rd # 120, Thousand Oaks, Ca 91360

I am on outbound and inbound calls, I manage both commercial accounts and private accounts in efforts to avoid or reduce write-offs, and collection costs but most importantly increase recoveries, cash flow and profits. Also includes regular office duties initialing up to date computer skills.

6701 Center Dr W # 160 , Los Angeles, Ca 90045, 90045

Orchestrated live show elements for TVG. Responsibilities included reviewing and verifyingcommercial playback logs, coordination of commercial breaks in conjunction with ESPN, note alldiscrepancies. Loading program and commercial files, managing break content, timing recordedprogramming, and overseeing outgoing signal for content and quality. Communicated with engineeringdaily to report discrepancies and vet engineering work-flows.

1990 South Bundy Drive # 850, Los Angeles, Ca 90025

Managed one full-time channel originating out of master control, undertook playback of all digitizedand live show elements for LA-18. Responsibilities included reviewing and verifying commercialplayback logs, record satellite feeds, black out tapes, perform EAS tests, coordination of commercialbreaks in conjunction with log requirements, note all discrepancies. Loading program and commercialfiles, managing break content, timing recorded programming, and overseeing outgoing signal forcontent and quality.

3400 West Olive Avenue #550, Burbank, Ca 91505

Operated the control board for studio and remote programming, regulated timing of programs,operate syndicated programming play commercials, answer phones, take requests, run voice tracks,produced all on-air transitions following station format, arranging and playing commercials and IDsaccording to the program and commercial log, and following applicable laws and FCC regulations Responsibilities included reviewing and verifying commercial playback logs, inserting commercialbreaks in conjunction with log requirements, note all discrepancies. Loading program and commercialfiles, managing break content, timing recorded programming, and overseeing outgoing signal forcontent and quality.

2600 West Olive Avenue #800, Burbank, Ca 91505

Board operator for Power106 and Movin 93.9 using The Scott System• Assisted in producing Power 106's live show “Knowledge Is Power”• Responsibilities included reading/researching and assessing ideas and scripts, help develop network contacts, liaise and discuss projects, ensure compliance with relevant regulations, codes of practice and health and safety laws, held workshops with director to brainstorm, board operated, edited segments and commercials for cross-promotion and other general studio duties.

5795 Lindero Canyon Road, Westlake Village, Ca 91362

I book travel for all Guitar Center Inc. employees and all Guitar Center contestant winners. File travel information, keep track of airline credits, itineraries, per diems, answer phone calls, and general office duties. Also worked Accounts Payable and Payroll.

I first worked in produce for 2 years then transferred to the grocery department where I stocked shelves, faced aisles, ordered items, received loads, OSHA forklift certified, handled employee training. I also kept charge of the warehouse and controlled its movement and storage of materials.

Sound Theory

900 Hr. Audio Recording Engineer Program: Music Theory, Tracking and Mixing on various consoles including SSL 9000 K & 4000 G+, Neve VR.

Education record

Film studies, Communications, and Mix Theory.