Stephen S. Email & Phone Number

Dallas, Tx, Us

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

• Achieve key performance indicators and financial targets, managing P&L and driving continuous improvement.• Elevate customer experience, focusing on client journeys and comprehensive aftersales care.• Implement strategic initiatives to foster store growth and adaptability.• Build a collaborative team culture, emphasizing trust, integrity, and performance.• Mentor team members, enhancing professional growth through coaching on skills and development.• Serve as a brand ambassador, educating customers on product knowledge and company heritage.• Manage daily store operations, upholding company policies and service standards.• Orchestrated new hire integration across 4 Natuzzi Editions corporate stores, streamlining their assimilation and scheduling.• Developed a sales traffic tracking tool, significantly enhancing performance measurement and client data capture. This tool was successfully adopted by all corporate Natuzzi Editions stores and two Natuzzi Italia stores in the US, marking a substantial contribution to the broader organizational strategy.• Act as the primary technical expert among peers for software, digital tools, and POS system operations, liaising with the IT department for issue resolution and case management.• Led CRM testing and implementation across Natuzzi Editions corporate stores in the US, managing training sessions for various stakeholders, including Showroom Managers, Design Consultants, and high management, ensuring effective integration and usage.• Directly responsible for the recruitment, interviewing, hiring, and comprehensive training of staff at my store in product knowledge, company processes, and client interaction.• Facilitated internal communication and operational efficiency by creating and managing Teams in Microsoft Teams for sales rallies and inventory management for all corporate Natuzzi Editions stores in the US.

Greater Houston

• Developed and nurtured customer relationships by leading a team of Design Consultants, consistently delivering exceptional service and design solutions.• Utilized a passion for design and retail experience to drive sales and achieve store profitability, with a focus on home furnishings.• Trained, coached, and motivated sales/design team in product knowledge, sales incentives, and effective design techniques, resulting in increased customer satisfaction and profitability.• Leveraged a strong understanding of profit/loss statements, KPI metrics, and sales reports to optimize store operations and exceed monthly sales and gross profit targets.• Managed daily store operations while maintaining a detail-oriented and positive environment, fostering teamwork and success.• Determined staffing requirements, recruited, interviewed, and hired top talent, ensuring the right fit for the team.• Conducted new employee orientations, promoting a positive attitude toward organizational objectives and cultivating a customer-centric culture.• Planned and prepared work schedules, monitored timesheets, and facilitated conflict resolution and disciplinary procedures to maintain a cohesive team.• Analyzed inventory and sales data to generate insightful reports for management and budget departments, supporting data-driven decision making.

Sugar Land, Texas

• Led and developed a team through recruitment, comprehensive training, and exemplary leadership.• Ensured optimal customer satisfaction through careful monitoring of sales activities and service quality.• Supervised employees in sales, inventory management, cash receipt reconciliation, and customer service roles.• Directed staffing strategies, orchestrated training programs, and conducted performance evaluations to streamline sales and service operations.• Established and enforced departmental policies, goals, objectives, and procedural standards.• Collaborated with business partners to strategize methods for sales growth, market expansion, and overall business promotion.• Facilitated regular touchpoints with the sales team, discussing performance metrics, celebrating successes, identifying opportunities, and developing action plans.

Sugar Land, Texas

• Lead the Design Studio Program, a complimentary design service contributing to 80% of the business revenue.• Employed daily, weekly, and monthly performance reports to monitor Sales Per Hour, ensuring staff meet individual and collective store sales targets.• Provided clients with expert advice on interior design elements, including space planning, layout, furnishing utilization, and color coordination.• Presented clients with detailed floor plans using the Ensemble Room Planner to visualize their space transformation.• Ensured the team's consistent development by using company primers, focusing on product knowledge, G.U.E.S.T format client interactions, and the understanding of credit and loyalty programs.• Managed social media outreach initiatives, resulting in an increased followership by over 900 since inception.• Supervised charity initiatives with St. Jude's, nearly doubling donations to exceed $4000.• Collaborated with the leadership team to realize a nearly 10% revenue increase over FY17, elevating the store's annual revenue to $4.2 million.

Friendswood, Texas, United States

• Led the Visual Merchandising department, ensuring window displays, interior display areas, and signage reflected current inventory and promotions.• Crafted innovative plans and ideas for merchandise displays and window decorations, enhancing store appeal.• Arranged properties, merchandise, backdrops, and other accessories in alignment with planograms for cohesive visual representation.• Collaborated with General Manager to evaluate daily, weekly, and monthly performance metrics, formulating individual goals for team members.• Served as a concierge for cooking class participants, facilitating a seamless transition between culinary and retail experiences.

Houston, Texas, United States

• Led initiatives to enhance customer capture rates through role-playing, coaching, and instant feedback sessions.• Fostered staff awareness regarding current offers, product knowledge, and order fulfillment procedures.• Administered the Training Division of Responsibility, implementing checks and balances to ensure staff competency and skill development.• Conducted regular "chat-in" and "chat-out" sessions with staff members to celebrate successes and address opportunities for improvement.• Monitored sales activities to ensure customers received top-notch service and quality products.• Upheld safety, health, and security rules within the workplace, maintaining a safe and secure environment for both staff and customers.

Houston, Texas, United States

• Established training pillars that utilize company initiatives and an individual’s learning style to ensure those with opportunity and potential could become A-players.• Developed sales tracking, coaching, and communication tools that became implemented region-wide.• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.• Determine staffing requirements, recruit, network, interview, hire and train new employees.• Plan and direct training and performance evaluations to develop and control sales and service programs.• Perform difficult staffing duties, including managing understaffing, facilitating disputes, separating employees, and administering disciplinary procedures.• Plan and prepare work schedules and keep records of employees' work schedules and timesheets.• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.• Review inventory and sales records to prepare reports for management and budget departments.

Kemah, Texas, United States

• Head of Visual Merchandising; strategize with team to meet deadlines.• Facilitate meetings introducing new company procedures and product training.• Project leader over core credit services.• Plan and direct activities such as sales promotions, coordinating with other leaders as required.• Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Greater Houston

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.• Instruct staff on how to handle difficult and complicated sales.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Pasadena, Texas, United States

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, or obtain details of complaints.• Solicit sales of new or additional services or products.• Describe merchandise and explain use, operation, and care of merchandise to customers.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Place special orders or call other stores to find desired items.

Pasadena, Texas, United States

• Compare, compile, sort, and verify data with source documents, or re-enter data in verification format to detect errors.• Interview individuals to compile information on social and financial history to determine service eligibility.• Keep records or prepare reports for organization concerning visits with clients.• Provide information or refer individuals to public or private agencies or community services for assistance.• Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.• Create and manage routes to mobile food service, including recruiting volunteers to perform deliveries and services.