Steve Straight Email & Phone Number

Bozeman, Montana

I managed the technical documentation team for a successful SaaS cloud application. My job was to streamline processes, reduce complexity, and filter out background noise so that my team can deliver information to our customers as quickly as our development team can create new features. I assigned documentation deliverables to my team based development schedules, product complexity and writer expertise. I coordinated with peer groups to engineer and troubleshoot authoring tool, output format, and translation solutions. I leveraged my DITA expertise to help my team and peers understand the power and possibilities of this technology, implement DITA-based solutions now, and plan for the future.

Berwyn, Pa

Designed and implemented documentation processes that reduced development time by more than 50%, reduced errors, and increased quality. Implemented a DITA-based CMS. Managed the conversion of 8000 pages of documentation into DITA XML. Implemented new documentation review processes that greatly reduced reviewer effort and increased documentation accuracy.• Reduced documentation effort and time to market by 50%.• Earned company Leadership Award for completing the DITA XML conversion project with a 75% staff reduction. • Replaced 100+ separate documents with an online portal, increasing documentation accessibility by a factor of 10.• Redefined documentation process to maximize the benefits of the Agile software development process.• Mentored and nurtured staff. Managed difficult employee issues and performed terminations due to force reductions and cause where necessary.

Burlington, Ma

Improved documentation usability by implementing new writing styles and templates. Implemented a CMS and integrated content into DITA XML, reducing content size and delivery time by 30%. Maintained morale and provided strong leadership in a challenging economic and cultural environment.• Implemented the adoption of new writing styles and templates, resulting in improved usability and a 30% overall reduction in documentation size.• Led the adoption and migration of modular documentation in XML from linear FrameMaker source.

Developed online help and print documentation for Customer Order Management and Quality Management modules using RoboHelp and Framemaker. Maintained Microsoft Access online help information database. Created custom help projects for usability testing.

Document client/server ERP software using RoboHelp (command line!) and Word.

Ma, Technical And Professional Writing

Courses Toward A, Software Engineering Certificate

Completed four of five courses toward a Certificate in Software Engineering

Ba, Communications