Steve Topper Email & Phone Number

La Mesa, Ca, Us

Vancouver, Bc

Worked with current and potential franchisees in the areas of business development, strategy, growth and transfer of ownership, location.- Consulted with current franchisees regarding relocation strategy and execution.- Provided feedback for potential franchisees’ business plans, including marketing, budgeting, staffing, and operations.- Located, advised and approved potential franchisees’ location and site searches.- Facilitated transfers between franchise buyer and… Show more Worked with current and potential franchisees in the areas of business development, strategy, growth and transfer of ownership, location.- Consulted with current franchisees regarding relocation strategy and execution.- Provided feedback for potential franchisees’ business plans, including marketing, budgeting, staffing, and operations.- Located, advised and approved potential franchisees’ location and site searches.- Facilitated transfers between franchise buyer and seller.- Proposed potential locations for franchise expansion, as per company strategic initiative. Show less

San Francisco Bay Area

Consulted with franchisees to help improve their operations under franchisor business model parameters.- Observed business operations and made recommendations to improve profitability and product execution.- Upheld and imposed company standards, rules and regulations as per franchise agreements.- Forged relationships with business owners to instill trust and respect in order to facilitate responsiveness to recommendations.- Developed potential franchisees and advised them… Show more Consulted with franchisees to help improve their operations under franchisor business model parameters.- Observed business operations and made recommendations to improve profitability and product execution.- Upheld and imposed company standards, rules and regulations as per franchise agreements.- Forged relationships with business owners to instill trust and respect in order to facilitate responsiveness to recommendations.- Developed potential franchisees and advised them regarding marketing, strategy, location, financial projections and business plans.- Created tracking tool for developing franchise trainees.- Proposed new potential locations for franchise expansion. Show less

San Francisco Bay Area

Provided advice to small business owners in a variety of industries including retail, technology, alternative energy and education.Provided solutions in the areas of:- Start-up activity prioritization- Company strategy and vision- Human resources timeline- Forecasting sales and P/Ls- Short, medium, and long term goals- Operations- Process optimization and efficiency- Service improvement

Managed all financial, tactical, and academic operations for 6 different Kaplan locations. - Supported center management staff regarding best practices for customer retention, facilities management, real estate, training, and center finances to achieve ideal operational execution.- Tracked center budgets and managed center expenses to optimize margins and operating income.- Motivated center staff to meet or exceed accounts receivable goals, resulting in a significant decline of… Show more Managed all financial, tactical, and academic operations for 6 different Kaplan locations. - Supported center management staff regarding best practices for customer retention, facilities management, real estate, training, and center finances to achieve ideal operational execution.- Tracked center budgets and managed center expenses to optimize margins and operating income.- Motivated center staff to meet or exceed accounts receivable goals, resulting in a significant decline of outstanding receivables. - Forecasted revenue for scheduled classes and directed centers regarding class cancellations and consolidations to maximize operating margin.- Proactively managed center academic staffing needs to prevent teacher shortages.- Identified, disseminated, and implemented methods to increase bottom line performance.- Created spreadsheet tools to aid management in decision-making, allowing for greater product delivery focus. Show less

Directed all aspects of education center, including business development, marketing, strategy, human resources, employee development, customer service, budgets, operations, and finance.- Headed staff of over 100 educators, managers and administrators to operate in a highly service-oriented manner, while achieving budget surpluses for 2007 and 2008.- Indoctrinated into elite “2007 President’s Circle” for top performance in growth, service and teamwork.- Hired, trained, developed,… Show more Directed all aspects of education center, including business development, marketing, strategy, human resources, employee development, customer service, budgets, operations, and finance.- Headed staff of over 100 educators, managers and administrators to operate in a highly service-oriented manner, while achieving budget surpluses for 2007 and 2008.- Indoctrinated into elite “2007 President’s Circle” for top performance in growth, service and teamwork.- Hired, trained, developed, promoted and mentored employees with very low turn-over rate.- Built state-of-the-art facility to ensure longevity of specialty product revenue stream.- Continuously improved center performance results across all metrics—from financial results to customer satisfaction ratings.- Consulted with senior management to improve processes, policies and student experience.- Designed new processes that resulted in higher class capacity utilization. These were implemented nation-wide Show less

Managed two stores after being promoted to larger store. Consulted with several departments to facilitate efficiency improvements.- Hired, trained, and supervised staff with low turnover. Fully accountable for inventory and profitability.- Worked with upper management and IT department to improve product ordering and shipping processes.- Liaised with company’s manufacturing sector to help improve quality control and match supply to demand.- Acted as Inventory Control Manager… Show more Managed two stores after being promoted to larger store. Consulted with several departments to facilitate efficiency improvements.- Hired, trained, and supervised staff with low turnover. Fully accountable for inventory and profitability.- Worked with upper management and IT department to improve product ordering and shipping processes.- Liaised with company’s manufacturing sector to help improve quality control and match supply to demand.- Acted as Inventory Control Manager for all California stores to maximize product markups. Show less

Master Of Business Administration (Mba)

Diploma, Management Studies

B.A., Mathematics