Steve Vu Email & Phone Number

Ho Chi Minh City, Vietnam

Seattle, Wa, Us

Seattle, Wa, Us

Burbank, Ca, Us

Enabling my team to experiment and learn Docker for the portfolio of services that we support across the segmentsStandardize with New Relic APM for all services90% Security Compliance across entire portfolio of services ~1,000 serversEvangelize 12 Factor - Cloud Enabling Services across the enterprise and DevOps cultureContinuous Integration and Continuous Delivery/Deployment across all services utilizing ConfigurationManagement tools such as ChefPagerDuty Integration to reduce alerting from ~15min to < 5 minEvangelize the culture of telecommuting / remote staff across entire team. 25% of staff is 100% remote; 90% of staff work remote 1 day/weekParticipate as stakeholder in RFP of IP/GEO solutions & Cloud Management Platformsnherited team of 6 and have grown to 16 across 3 teams in 3 years50% staff augmentation with contractors, therefore hiring/recruiting is constant throughout the yearDeveloped and evangelized SE Acceptance Criteria to establish SE engagement modelRightScale PoC to demonstrate taking existing legacy application to enable auto-scaling into cloud agnostic infrastructure w/o developer resourcesWorked with a new product team (Playmation) to launch a new physical product to tie in with online services.Guest Facing Authorization ServicesEnabled Active/Active between 2 datacenters for a tier 1 critical service (200k+ rpm)PoC of Service Virtualization to enable teams to consume/test against app stack without a full application stack to support serviceExperience in migrations of Windows > Linux systems and Managed DB > DBaaS Database systemsDeployed greenfield web sockets application into public cloud, AWS Primary; GCE PoC - 900k messages/sec within 100msMulti-channel Messaging Platform - 200k/sec peak message throughput with 100% application uptime in past year

Burbank, Ca, Us

Took on this project, which began as a Proof of Concept in mid-2011 as the sole Systems Engineer contributing to the initial design and infrastructure architecture.On boarded Apache Traffic Server as part of our core suite of technologies into the organization.Took the project live in production January 2012 and presently in January 2013 support over 7 Million transactions per day, onboarding major customers such as Disney ID and NGE, having no guest impacting service interruptions for over a year in production.Current service architecture consists of entirely Linux systems running Apache Traffic Server as front end gateway servers & Tomcat as middle-tier services, with MongoDB databases as the data store technology on the back end, spanning two data centers with a 3rd coming online this fiscal year.Part of the core team to define and establish relationships with the Orlando team to create an engagement process for the NGE project.Technical lead on core infrastructure team to establish network connectivity between Las Vegas & Orlando datacenters to support the NGE project.Trained a team to be able to support the new infrastructure in additional to supporting the legacy Ads System.Implemented an automated deployment process that takes advantage of the new Chef automation framework and rallied my team to onboard the process.Implemented an A/B deployment model for our PreProduction & Production environments in both datacenters, which sped up our deployment and improve reliability and consistency.Partnered with our Central Engineering team to provide a working environment where it is perceived as one support team amongst our customers, proving that we have one of the best CE & Ops relationships in the organization.Record setting of serving over 2.2 Billion ad impressions per day during the busy peak events for ESPN.com

Redmond, Washington, Us

Member of the Encarta Operations 4 person team.Responsible for supporting Encarta’s 20 different web properties on the MSN Network.Support of the Encarta Answers platform in coordination with MSN Search.Supported Encarta’s Lab and Production systems, consisting of over 120 server systems.Administered and Configured F5 BIG-IP as our load balancing solution.Administered and Configured Passport services for Encarta properties.Implemented MOM 2000/2005 for property lab environment.Supported and maintained lab active directory domain.Wrote automation scripts using batch and C#.Supported workflow systems for editors to publish content.Operations representative in the core team in the development and deployment of the Encarta Feedback system, which consists of being involved in spec reviews, business reviews, security reviews, and representing the best practices of Operations.Ownership of the Encarta CD support system, which consists of Encarta Registration, Encarta Licensing, and Encarta Update services.Responsible for Encarta Online International properties, consisting of United Kingdom, Australia, German, French, Italian, and Spanish sites and coordinating with a team based in Dublin and also external Partners in those regions.Automated Operations processes, to improve team’s daily productivity.Collaborated with our development and test teams on the introduction of 64-bit platforms.Responsible for training and mentoring new contractors that join our teamObtained requirements and spec’d out and purchase of our EMC SAN solution for our internal lab use.Worked with developers and Test to determine storage needs on the SAN and carving up the storage according to appropriate needs.Conducted security reviews and contributed to the definition of Data Flow Diagrams and threat models for services I’m responsible for.Developed automation tools to integrate WanSync and our workflow system to automate our build process 100%.

Part of a 3 person Operations team managing Encarta Online production environment, consisting of over 60 servers, part of the MSN portal.Responsible for Encarta Online International properties, consisting of United Kingdom, Australia, German, French, Italian, and Spanish sites and coordinating with a team based in Dublin.Migrated servers utilizing Windows Load Balancing Service to a hardware solution using F5 BIG/IP server appliance.Involved in build out of an integration (INT) and pre-production (PPE) environment to better align with MSN for MSN8 rollout.Operations team proactively adopting Microsoft Operations Framework.Assisted in team effort to reduce costs by decommissioning servers from production environment, creating more efficient troubleshooting guides for tier 1 support, and working with Test/Dev/PM in resolving code problems affecting production servers.Contributed in design of new Encarta Online server architecture for new .Net Server and Framework implementation.

Manage entire corporate network infrastructure including 3 remote offices, which is a Win2k native environment.Migrated American Gem network and facilities when WorldCatch acquired the company.Technical lead on the Great Plains implementation team.Help administration of MS SQL servers, such as implementing backup and recovery processes.Backup administrator of Goldmine CRM package.Proposed technology budget plans to cut company costs up to 40%.Implemented a code publishing process to production servers.Maintain a seafood industry centric, DOS based accounting system called NetYield running on FoxPro.

Seattle, Wa, Us

Expanded corporate infrastructure from 4 multi-purpose servers to 12 servers establishing development and test environments.Migrated company and affiliates to a dedicated Exchange 5.5 mail system.Maintain co-located server running 20 websites.On-site customer installations of our xPower Application Suite; customers consisting of Onvia.com, Pro2Net.com, and ChromeData.com.Stepped in as facilities manager and managed the process from establishing a budget to a build out and move into new offices.Established a Comdial PBX phone system for new offices.Participated in training of various partnered VARs.

Install and maintain GearZone.com e-commerce platform; consisting of interacting with LDAP database, Site Server 3.0 Commerce, IIS 4.0, SQL Server, XML technologies, and CyberSource.Coordinating with customer service and the Commerce editorial team.Manage the publishing process with the Commerce editorial team for getting daily content updated.Install and maintain MountainZone.com content properties, such; and CBS SportsLine co-branded sites.Extensive use with NT and IIS technologies.Coordinate with Publishing team in developing a process for safe content updates to our content properties.Assisted in establishing development and test environments.Assisted in supporting a network infrastructure expanding from 20 people to support 80+ individuals.Support and maintain a 30-server web farm and a 30-server corporate network.Interact with new web technologies such as BIG/IP and Local Director.Support day to day needs with DNS, backups, and mail services.Try to provide a safe and secure work environment.On call 24/7 attending to servers that have "gone down".Coordinating with Exodus, as they are our co-location partners.

Digitally Wrapped software products with TechWave's technology, ESDNow!Assisted in setting up dedicated product servers consisting of Dell PowerEdge servers.Assisted in setting up a dedicated product FTP server for DP dept.Participated in the management of the BuySoftware Network Affiliate program.Evaluated new software for digital deployment.QA "digitally wrapped" products to be uploaded to distribution servers.Worked with GHOST, disk-imaging software used for test machines.Assisted in small projects dealing with creating a design template for TechWave's Try & Buy Store and testing out alternative wrapping techniques.

Email and phone customer support with an average of over 1000 emails a month through AOL and Web.Experience with Portland/Preview Software's ZipLock technology and Wise Solutions' Wise installation technology.Assisted Digital Products dept. in new software evaluations.Software installation and troubleshooting support.Technical documentation·Provide support among my peers within CS dept.

Education record

Certificate, Passed Big-Ip Ltm Exam To Obtain Current Status.