Stephen Wilson Email & Phone Number

Swaffham, GB

London, England, United Kingdom

I work within agreed timescales on the development, compilation and production of effective and efficient revised train plans in response to any factors that may affect the normal train plan. I produce and submit appropriate information regarding the revised train plan to relevant operational and administrative personnel in a suitable format and within.

Snodland, England, United Kingdom

• Major ResponsibilitiesUsing my experience as a police officer, I am proficient in reducing low-level crime and antisocial behaviour on the railway to boost passengers' and employees' confidence. I ensure high-level.
• Ensured railway security by providing direct support to update workplace violence database of over 1500 entries used for exploring and identifying historic trends.
• Ranked 10th in highest revenue figures among a staff of over 100 during recent revenue operation.
• Nominated for Railway Enforcement Apprentice of Year award and Young Rail Professionals' Apprentice of the Year 2022 by delivering exceptional performances.
• Supported role by completing updates of revenue devices numbering 200 devices across 4 depots.

Purley, England, United Kingdom

• Major ResponsibilitiesUsing my experience as a police officer, I was proficient in reducing low-level crime and antisocial behaviour on the railway to boost passengers' and employees' confidence. I ensured high-level.
• Saved life of critically injured train passenger by providing first-aid.

Remote

• Major ResponsibilitiesDuring my time at Ecommerce Freedom, I delivered excellent customer service and resolved complaints to maximize customer satisfaction. I was entrusted with training and coordinating the onboarding.
• Offered frontline support, answered up to 100 tickets per day, and managed social media pages with over 5000 active members.
• Supported over 200 students in starting Amazon businesses.
• Produced in-depth instructional videos on handling administrative functions on Amazon.co.uk and Amazon.com resulting in overwhelmingly positive feedback on YouTube from customers and non-customers.
• Boosted sales of Amazon products listed for a large multinational brand.

London, United Kingdom

• Major ResponsibilitiesAs a part of this job role, I served as designated Ward Officer to maintain area policing and work to targets aligned with local authorities, CDRPs, (Crime and disorder reduction partnerships) and.
• Saved the life of an individual by remaining calm and assessing the situation.
• Created detailed prosecution case resulting in court appearance and seizure of £40,000 to provide additional funding for Home Office and local police borough.

Dorking, Surrey

• Major ResponsibilitiesI was responsible for identifying and securing opportunities for improvement by monitoring services offered to customers by the housing association. Furthermore, I ensured a quick response to.
• Organised events for employees to boost morale such as diversity events to identify and understand customers’ needs.
• Improved all written communications in response to customer feedback by presenting in plain and simple English to minimise customer queries/concerns.
• Developed a "Lessons Learnt" database, as well as reduced complaints by coordinating weekly meetings with repair and maintenance managers.
• Collaborated with Neighbourhood Manager to identify sources of Anti-Social Behaviour complaints.
• Reduced complaints by taking immediate action in response to customer feedback.

Level 5 Apprenticeship, Operations/ Departmental Manager

Designed for supervisors or managers looking to move to a more senior management role, this apprenticeship delivers a broad range of.

A Levels, Sociology, History, Government & Politics And Philosophy

Activities and Societies: Combined Cadet ForceA Levels

Ba (Hons), Human Resources Management/Personnel Administration, General

The overall aim of course is to enable students to acquire knowledge, understanding and a range of practical skills relating to the theory.