Stephen Wilson Email & Phone Number

Swaffham, Gb

Swaffham, Gb

London, England, United Kingdom

I work within agreed timescales on the development, compilation and production of effective and efficient revised train plans in response to any factors that may affect the normal train plan. I produce and submit appropriate information regarding the revised train plan to relevant operational and administrative personnel in a suitable format and within agreed timescales.

Snodland, England, United Kingdom

Major ResponsibilitiesUsing my experience as a police officer, I am proficient in reducing low-level crime and antisocial behaviour on the railway to boost passengers' and employees' confidence. I ensure high-level security of the railway by conducting proactive patrols and station blocks to minimise crime, mitigate anti-social behaviour and fare evasion whilst communicating with other departments and agencies. I am instrumental in supporting Southeastern personnel, law enforcement, and emergency services, as well as responding to emergencies, I also ensure customer satisfaction by interacting with customers; raising safety and security awareness.Key Deliverables:• Ensured railway security by providing direct support to update workplace violence database of over 1500 entries used for exploring and identifying historic trends.• Ranked 10th in highest revenue figures among a staff of over 100 during recent revenue operation.• Nominated for Railway Enforcement Apprentice of Year award and Young Rail Professionals' Apprentice of the Year 2022 by delivering exceptional performances.• Supported role by completing updates of revenue devices numbering 200 devices across 4 depots.

Purley, England, United Kingdom

Major ResponsibilitiesUsing my experience as a police officer, I was proficient in reducing low-level crime and antisocial behaviour on the railway to boost passengers' and employees' confidence. I ensured high-level security of the railway by conducting proactive patrols and station blocks to minimise crime, mitigate anti-social behaviour and fare evasion whilst communicating with other departments and agencies. I was instrumental in supporting GTR personnel, law enforcement, and emergency services, as well as responding to emergencies, I also ensured customer satisfaction by interacting with customers; raising safety and security awareness.Key Deliverables:• Saved life of critically injured train passenger by providing first-aid.

Remote

Major ResponsibilitiesDuring my time at Ecommerce Freedom, I delivered excellent customer service and resolved complaints to maximize customer satisfaction. I was entrusted with training and coordinating the onboarding of high-end clients. I was instrumental in formulating new initiatives to help students in accomplishing success by analysing students, our mission, and market trends, as well as managing all Ecommerce Freedom social media pages.Key Deliverables:• Offered frontline support, answered up to 100 tickets per day, and managed social media pages with over 5000 active members.• Supported over 200 students in starting Amazon businesses.• Produced in-depth instructional videos on handling administrative functions on Amazon.co.uk and Amazon.com resulting in overwhelmingly positive feedback on YouTube from customers and non-customers.• Boosted sales of Amazon products listed for a large multinational brand.

London, United Kingdom

Major ResponsibilitiesAs a part of this job role, I served as designated Ward Officer to maintain area policing and work to targets aligned with local authorities, CDRPs, (Crime and disorder reduction partnerships) and public needs. I also minimised crimes to protect the public and property by collaborating with local communities throughout the borough, as well as established communication channels with individuals, communities, partners, and agencies to prevent anti-social behaviour and criminal damage. One of my key responsibilities was to identify and investigate crimes to uphold the law and successfully prosecute criminals by utilising various technologies.Key Deliverables:• Saved the life of an individual by remaining calm and assessing the situation.• Created detailed prosecution case resulting in court appearance and seizure of £40,000 to provide additional funding for Home Office and local police borough.

Dorking, Surrey

Major ResponsibilitiesI was responsible for identifying and securing opportunities for improvement by monitoring services offered to customers by the housing association. Furthermore, I ensured a quick response to customers complaints or compliments while serving as complaints coordinator. I also carried out routine reviews of the association's activities to verify accurate complaints reporting and evaluate issue resolution, as well as analysed improvements in service and performance.Key Deliverables:• Organised events for employees to boost morale such as diversity events to identify and understand customers’ needs.• Improved all written communications in response to customer feedback by presenting in plain and simple English to minimise customer queries/concerns.• Developed a "Lessons Learnt" database, as well as reduced complaints by coordinating weekly meetings with repair and maintenance managers.• Collaborated with Neighbourhood Manager to identify sources of Anti-Social Behaviour complaints.• Reduced complaints by taking immediate action in response to customer feedback.

Level 5 Apprenticeship, Operations/ Departmental Manager

Designed for supervisors or managers looking to move to a more senior management role, this apprenticeship delivers a broad range.

A Levels, Sociology, History, Government & Politics And Philosophy

Activities and Societies: Combined Cadet ForceA Levels

Ba (Hons), Human Resources Management/Personnel Administration, General

The overall aim of course is to enable students to acquire knowledge, understanding and a range of practical skills relating to the theory.