Responsible for setting up the company’s delegated authority function, ensuring that F&L’s clients were selling insurance products in accordance with the delegated authority granted to them by the company. Role also involved helping create and implement the firm’s product oversight programme.

Responsible for a small team, ensuring that UKG’s clients were selling insurance products in accordance with the delegated authority granted to them by the company.• Instrumental in the design of the oversight strategy used to determine a risk tiering for UKG’s 60+ clients and subsequent approach to oversight.• Worked with clients to resolve issues arising from oversight programme and audits.• Designed and produced regular MI packs to provide visibility of high-risk areas.• Key figure in the operational management of the insurer relationship covering the delegated authority granted to UKG.

Responsible for a small team of Product Managers, with responsibility for the financial performance, regulatory compliance and customer-suitability of UK General’s 60+ insurance products.• Undertook product assessments, considering areas such as conduct risk, research & development, distribution chains and customer types• Responsible for the granting and management of underwriting licences within the underwriting team.• Worked closely with other teams, including Risk Management and Compliance, Supply Chain Management and Claims to ensure products and schemes are agreed in line with procedures.

Management of a team of underwriters, with responsibility for pricing and agreeing bespoke scheme arrangements with clients.• Shared management of a team looking after 500+ insurance schemes, including contractual agreements, rating and profitability.

Oversight of the product design and financial performance for travel and event insurance, working closely with the underwriting team.

Managing the performance of the company's outsourced travel and event insurance schemes.

Responsible for developing home insurance retention strategies, together with increasing both up and cross sell penetration rates.

Management and development of home insurance sales staff

Part of a team of four with special responsibility for improving the service skills and sales performance of 120 staff