Steve Ackerman Email & Phone Number

Anaheim, Ca, Us

Rancho Cucamonga, Ca, Us

Charlotte, Us

Responsible for leading the local F3 Anaheim region in support of the mission of the F3 Nation.

As a professional IT consultant in Southern California, I have successfully served clients worldwide. From the installation and administration of small, medium, and large commercial wired and wireless network solutions to the design and development of corporate websites and enterprise Cloud-based SAAS communications solutions. With a focus on K-12 EdTech solutions, including Student Information and HR system data integrations.

Goleta, California, Us

My remote role at ParentSquare was to continue supporting Signal Kit clients and assist with their migration to the ParentSquare platform, post-acquisition.KEY ACHIEVEMENTS● Worked with management and onboarding team to develop the process for migrating Signal Kit clients to the ParentSquare platform.● Continued to provide exceptional Level 1 and Level 2 customer support for all of Signal Kit’s clients and supported other CS team members.

My remote role at Signal Kit was to manage the entire customer experience, ensuring it was a positive one. From the initial data integration, to the role out and client support, through ParentSquare’s acquisition in February of 2020.KEY ACHIEVEMENTS● Successfully implemented more than 250 K12 district clients on to the Signal Kit platform.● Designed, developed, and maintained Signal Kit’s non-API SIS and Nutrition System dataintegrations.● Provided exceptional Level 1 and Level 2 customer support for all of Signal Kit’s clients andsupported other CS team members.

Boca Raton, Florida, Us

My remote role at Blackboard/Edline was to manage TeleParent’s entire SaaS infrastructure and to support all clients and support CS team members through its sunset in late 2016KEY ACHIEVEMENTS● Managed TeleParent’s network, infrastructure, SaaS solution, through its sunset in late 2016.● Provided exceptional Level 3 support for all of TeleParent’s clients, led CS team of Level 1 and 2 associates supporting the platform.● Assisted all TeleParent customers with the final migration to Blackboard’s Connect platform.

My remote role at Blackboard/Edline was to manage TeleParent’s entire SaaS infrastructure and to support all clients and support CS team members through its sunset in late 2016.KEY ACHIEVEMENTS● Managed TeleParent’s network, system, data infrastructure, SaaS solution its sunset in late 2016.● Provided exceptional Level 3 support for all of TeleParent’s clients and team members.● Successfully integrated hundreds of new K12 school and district customers with TeleParent.● Assisted all TeleParent customers with the final migration to Blackboard’s Connect platform.

My role at TeleParent was to build and manage TeleParent’s SaaS infrastructure, develop and maintain the SAAS solution using customer-centric agile methodologies, and support all clients and managed support team members to ensure successful use of the product..KEY ACHIEVEMENTS● Designed, developed, and maintained TeleParent’s network, system, and data infrastructure.● Designed, developed, and maintained TeleParent’s UI and data processing solution.● Designed, developed, and maintained TeleParent’s SIS and Nutrition System data integrations.● Successfully integrated hundreds of new K12 school and district customers with TeleParent.● Provided exceptional Level 3 support for all of TeleParent’s clients and team members.

Us

Recruited to develop new divisional websites, redesign out-dated websites and maintain all existing County websites for the Resources and Development Management Department (RDMD). For three years, I acted as the RDMD Webmaster and lead web developer, guiding RDMD’s Internet Steering Committee with technological recommendations for implementation of future policies, procedures, and directives.Key Achievements:* Designed, developed, and deployed 5 new RDMD divisional websites and Intranet portals and began the development of 4 new divisional websites.* Redesigned, developed, and deployed 7 RDMD divisional websites and Intranet portals.* Developed RDMD’s .Net website templates, designed for rapid site creation while providing multi-browser, multi-platform compatible, Section 508 - Level 1 compliant websites.* Administered and maintained 17 RDMD divisional websites and Sharepoint Intranet portal sites.* Developed all of RDMD’s Intranet and Extranet, Section 508 - ADA compliance directives and Policies & Procedures.

Employed to provide Nitech and it’s customers with quality network administration, hardware, software, and network development, integration and maintenance support.Key Achievements:* Designed and developed Nitech’s corporate website and 14 of Nitech’s client websites.* Designed all of Nitech’s print media including product and service data sheets, product manuals and company brochures.* Successfully integrated numerous backup, NAS and SAN storage, wireless access point and wireless point-to-point solutions in addition to Active Directory, Samba and VPN solutions for many large companies.* Successfully managed numerous voice, data and wireless installation projects with as many as 400 stations for many large companies.* Provided helpdesk support, systems administration and backup support services for many of Nitech’s clients on Mac, Linux, Solaris, HPUX and Windows platforms.

Recruited to provide web support to GoShip's corporate Intranet and Extranet applications, eventually becoming GoShip's Systems Administrator, Webmaster and lead web developer.Key Achievements:* Redesigned the 137 page corporate website using JSP, providing full multi-browser compatibility and dynamically generated web pages.* Designed and developed PHP and Cold Fusion shipping modules to communicate with GoShip's ASP solution.* Administered many of GoShip's internal and colocated networks.