Stephen J. Email & Phone Number

Irvine, Ca, Us

Santa Monica, California, United States

Based out of the New Zealand Consulate in Los Angeles, I ensure seamless digital operations for international employees across North America (including Canada, the USA, and Mexico) and Latin America, supporting offices at consulates and embassies.𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • IT Infrastructure Management: Oversee laptops, desks, cabling, server racks, and conference rooms. • System Administration: Maintain optimal performance and security of IT infrastructure. • User Account Management: Manage user accounts with Microsoft 365 and Azure. • Employee Support: Provision laptops and mobile phones for new hires. • Cross-Regional Assistance: Collaborate with New Zealand-based IT team for complex issues. • On-Site Visits: Conduct annual visits to offices in North and Latin America for local support.𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully managed the transition and setup of digital infrastructure for multiple new hires, ensuring a smooth onboarding experience. • Streamlined IT operations across international locations, enhancing efficiency and reducing downtime. • Led the setup and network design for office moves and refurbishments, providing input and designing the technology setup to ensure seamless integration and optimal functionality. • Provided critical IT support during significant organizational transitions, maintaining operational continuity and minimizing disruptions.With a proven track record of managing complex IT environments and providing exceptional support to international teams, I am dedicated to driving technological excellence and ensuring the smooth operation of all digital systems.

On Chain

As an experienced Independent IT Consultant, I provide comprehensive technology solutions tailored to enhance network performance, secure IT infrastructure, and streamline operations for small businesses and enterprises. My services encompass a wide range of IT needs, ensuring robust and efficient systems that support organizational growth.Key Services: • Network Performance Enhancement: Improve network efficiency through advanced monitoring and performance optimization, ensuring seamless connectivity and minimal downtime. • Security Overhaul: Conduct thorough security assessments and implement robust security measures to protect against cyber threats and ensure data integrity. • Wi-Fi and Internet Installation: Design and install high-performance Wi-Fi and internet solutions tailored to meet the specific needs of businesses. • On-Premise Server Management and Installation: Manage and install on-premise servers, perform rack cleanups, and provide comprehensive data center services to ensure optimal performance and reliability. • Secure Decommissioning and E-Waste Services: Safely decommission outdated equipment and provide environmentally responsible e-waste recycling services. • Blockchain Node Operation and Consulting: Offer expert consulting on blockchain technology, including node operation and management, to help businesses leverage the benefits of decentralized networks.With a proven track record of delivering high-quality IT solutions, I am committed to helping businesses enhance their technology infrastructure and achieve their operational goals. I am always open to new independent contracting opportunities in the technology sector.

Greater Los Angeles Area

• Manager over all IT based assets• Tracking inventory for corporate offices and Westfield shopping centers• Decommission, image, repair, and e-waste PC and Mac laptops, desktops, monitors, and peripherals.• Assign assets to users and their respective departments• Tracking serial numbers and asset tags through proprietary system• Address onsite IT incidents and requests for over 500 employees at the LA corporate office and remotely (using Windows Configuration Manager) for all 32 US Westfield centers• Resolve support tickets generated from walkups, phone calls, email, and the internal employee portal using ServiceNow• Provision and maintain workplace directories, permissions, security groups, distribution lists, and accounts via Active Directory, Exchange Management Console, and Office 365 Admin.• Troubleshoot wide range of corporate office technologies such as VPN, OSX / Windows computers, printers, Microsoft / Adobe software, mobile devices, IP phones (Cisco Unified Communications Manager), and NAS• Deploy devices for new hires and existing employees using SCCM and AirWatch• Create knowledge base articles and provide suggestions for improving workflow process• Act as the office liaison for offsite IT maintenance for executives and special events• Provide conference room support, resolving issues with AV hardware

Greater Los Angeles Area

• VIP white glove support and experience for company partners and end users• Address onsite IT incidents and requests for Corporate HQ in Los Angeles• Provide remote support for offices located worldwide (New York, London, Dubai, China, Australia)• Assist in training and managing off-shore team (India)• Provision and maintain workplace directories, permissions, security groups, distribution lists, and accounts via Active Directory, Exchange Management Console, and Skype services• Troubleshoot proprietary finance software and trading software such as Bloomberg• Support Adobe Creative Cloud products, Microsoft Office, Barclays, Citrix, Microsoft Dynamics (Solomon), Concur• Responsible for the provisioning and troubleshooting of IT infrastructure services for Citrix, including deployment of hard and soft tokens• Deploy personal devices and hardware for employees, proprietary equipment such as Bloomberg keyboards• Create knowledge base articles and training for level 1 and 2 support team• Provide conference room support, resolving issues with Cisco WebEx, Crestron panels, and AV hardware connectivity• Provide support for Avaya phone systems, deployment and management of Avaya hardware• Decommission, image, repair, and e-waste IT equipment

Orange County, California Area

• Responsible for systems monitoring, backup management and organizing• Consulting on-site for corporate clients

Greater Los Angeles Area

Logo design, vectorization / tracing. Digital and print collateral design.Prepared designs for print and product.

Orange County, California Area

Prepared custom hardware configurations for high-end workstations and severs.Technology sales - both private and commercial.Runner up in nationwide Seagate sales.

Orange County, California Area