Responsible for the implementation and ongoing management of the operational risk framework for International Banking business and support units across 30+ countries in South/Central America and Caribbean region (approximately 30,000 employees). Business lines: retail, corporate, commercial, wealth / insurance. Segments: emerging, mid-market, high-value / wealth. Designed and implemented standardized risk programs and processes, including: new product risk, key risk indicators (KRIs), risk & control assessments (RCAs), business environment surveys, end user computing inventory and assessments (EUC), operational losses, post-implementation reviews.  Oversaw divisional compliance and reporting of third-party vendor (outsourcing) contracts business continuity planning (BCP); led development and execution of divisional intra-group service level agreements (SLA). Provided strategic leadership to executive management and country management to cultivate and strengthen operational risk culture. Developed and delivered consolidated risk reporting for executive management, enterprise risk committees, board of directors.Awards: Scotiabank ‘Best of the Best’ project award (2015)

Responsible for the design, development, implementation, and launch of new retail and commercial banking products across 24 international countries. Founded Project Management Office (PMO) to establish standardized planning, implementation, and reporting requirements for product development and implementation across different markets. Products included: mobile wallet; credit, debit, and prepaid cards; cross-border remittances; loyalty programs; deposit accounts; personal loans and mortgages; EMV chip migration.  Developed product strategies, product designs, business cases, financial models, implementation plans, and marketing materials for new products, ensuring alignment with corporate objectives and relevant regulatory, compliance and risk requirements. Implemented Project Management Office, overseeing design, development and implementation of new products; implemented standardized controls for project governance and executive reporting.  Managed relationships with card network associations and external vendors. Co-wrote international retail payments strategy for executive management and board of directors, identifying new market entry strategies and potential business opportunities worth over $100 million.Awards: Bill & Melinda Gates ‘First to Market’ and ‘Growth’ Awards of $5.2MM (2011‐2012) | Bill Clinton Time Magazine Cover Article ‘5 things changing the world for the better’ (October 2012) | Global Telecoms Business Magazine Innovation Award (2011) | Scotiabank ‘Best of the Best’ project award (2011)

Managed all aspects of regulatory compliance, security policy development and implementation, and remediation of operations and business process deficiencies for multiple outsourcing contracts in financial services, global manufacturing, and logistics industries. Outsourcing contract values totaling $800 million USD; customer operations in 40+ countries globally. Provided strategic guidance and leadership for infrastructure development and operational improvement. Developed, implemented and managed security / regulatory frameworks and programs for customer business units; Programs significantly improved quality assurance as well as client operational confidence. Managed internal and external customer audits across all aspects of operations, and oversaw development and implementation of remediation plans through closure of deficiencies. Regulatory and security control frameworks included SOX, HIPAA, ITAR, ISO27001, ITIL.

Consultant managing security policy and technology solution design and implementation for outsourcing contract servicing major Canadian financial institution. Successfully executed 75+ unique projects, maintaining overall responsibility for resources, budgets, and timelines. Outsourcing contract value totaling $1 billion USD. Concurrently managed large, multi-year projects, as well as multiple smaller initiatives.  Identified new service opportunities, managing business development from solution design to end-to-end project implementation. Managed customer relationships, liaising between executive management and support teams to ensure projects / programs were completed on time and on budget.  Developed and managed Security and Compliance Program, optimizing security operations and spearheading a collaborative relationship with the client.  Oversaw security operations and business development, including incident management, solution design, new business, and end-to-end project implementation. Provided strategic leadership and planning for Security and Compliance issues and initiatives. Utilized in “SWAT Team” role, taking command of failing projects and unsatisfied clients to achieve a successful outcome for all parties.

Consultant to Ontario provincial utility company, providing business analysis, process and documentation expertise for a market deregulation project.  Developed and analyzed business requirements to design applications and processes, translating business requirements into technical requirements.  Managed dialogue between multiple clients and development teams, ensuring achievement of business requirements. Developed end-to-end processes, technology model and requirements, system architecture, user support documentation, testing strategy, and client review strategies. Developed documentation content libraries and technical documentation.

Director of Field Operations for Cultural Resource Management corporation in Southern Ontario.

Crew Chief for Cultural Resource Management surverys and excavations in Four Corners region.