Stewart Maldonado, Cpp Email & Phone Number

Chandler, Arizona, Us

Chandler, Arizona, Us

Roseland, New Jersey, Us

Responsible for providing expert payroll, technical, application, mobile, and browser support to Small Business Services Division associates and its’ client base. Assisted in developing and training associates in resolving basic and complex client issues such as correcting client payroll and setup errors including adjustments and amendments/exceptions, and adherence to Federal and State tax filing guidelines and requirements. Assisted clients with payroll platform’s General Ledger feature using QuickBooks Pro, QB Online, Peachtree and Zero. Handled numerous projects ranging from simple administrative updates to system upgrades including multi-state tax requirement changes.

Roseland, New Jersey, Us

Assisted and provided expert support to client service representatives with incoming client issues in an accurate and efficient manner with the focus on delivering world class service for a multi-regional call center. Resolved escalated CPA/client issues involving client complaints, intricate payroll matters, and complex tax discrepancies. Handle client relations/retention with visitations to the clients’ business with the intention of providing expert payroll and technical support for ongoing issues.

Roseland, New Jersey, Us

Coordinated the quarterly audits and closings on all small business clients in the New York Metropolitan area. Assisted tax department with timely quarter and annual tax filings. Assisted and resolved general and complicated client tax issues from clients and service representatives.

Roseland, New Jersey, Us

Handled incoming calls in order to provide customer service and basic technical support to clients processing payroll data using EasyPay Windows and Net product applications.Provided assistance and resolution to client inquires regarding payroll, HR, and tax inquires.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.

Assist the manager in organizing, planning and implementing strategy. Coordinate operations.Ensure schedules and objectives are met. Supervise and motivate staff. Implemented training course for all new employees. Responsible for all inventory and stock room reports