Jason Stewart Email & Phone Number

Fort Worth, Texas, United States

Raised QA standards and ideologies in the Essentials Development team. Provide feedback to Developers after testing stories. Black Box test all stories congruent with automation testing. Regression test other areas of the software to reduce defects.• Created a template for Support to follow when escalating an issue to development. Used for all Point of Rental products. Verify all defects escalated to the Development team; provide feedback to Support. • Write all test plans for stories pulled into sprints. Created a repository of test plans. Update relevant plans with newer parts in order to have a full regression testing library.• BETA test releases in all compatible browsers before releasing to Production.• Write customer-facing Release Notes. Incorporate simple technical and configuration notes without becoming too confusing. • Invited to assist the Product team in assigning points to stories, breaking epics into smaller stories, communicating, and providing Enterprise support for larger clients.• Scrum Master for two teams; leading effort in keeping meetings in a timebox, removing obstacles, and monitoring the progress on Development work for tickets in order to maintain momentum on releases.• Coordinate QA efforts for three teams and drive the initiative to add and improve testing resources, sync testing times between teams to better utilize QA time and to reduce turnaround time for Developers if an issue is found.

Dallas-Fort Worth Metroplex

Promoted and given additional duties beyond Quality Assurance that focused on enabling better overall delivery of the teams. Drove initiatives and programs that helped teams improve delivery across the enterprise • Led teams through vision boarding exercises to better define their goals and aspirations outside of just product-level improvements.• Provided day-to-day support for delivery teams responsible for Azure DevOps Stories.• Led a group of Scrum Masters to support two teams utilizing multiple Agile frameworks including Scrum & Kanban.• Directly supported delivery teams in a Scrum Master capacity to drive improvements and increase productivity.• Established comprehensive recommendations for how teams can operate in various Agile frameworks to fit the context of Point of Rental with a focus on enabling team autonomy and self-organization/self-direction.• Partnered with Development, Quality, and Product organizations to align initiatives in order to increase the effectiveness of the Agile delivery teams.

Developed code for client insurance policies according to health insurance carrier structure. Advised sales staff and clients on best strategies to capture benefit levels, tiers, and coverage levels.• Worked with DBA’s in creating a template for engineers to submit SQL queries for updating or deleting subscriber/dependent data if initial participant data was incorrect. • Created documentation repository from ground up. Generated training documents for developing tickets requiring zip codes and for tickets requiring code alteration in the live Production environment. • Worked with senior engineers on creating Stored Procedure templates to save in a shared team folder, inputting relevant table/column data, following naming procedures that allow any engineer to be able to open and work on with minimal instruction.• Designed acceptance criteria for tickets created by sales team. Reduced wait times in receiving proper documentation, structure from carriers. Decreased estimated turnaround time for starting tickets from seven to ten business days.

Irving

Plano, Texas

Developed test cases and Mind Maps to black box test, code releases before going live. Collaborated with on code demonstrations with clients and internal business interests.• Decreased testing cycle from one week to two days in response to need, by scripting SQL queries to adjust database through SOAP UI.• Assigned to team that focused on client facing marketplace but was involved in backend database testing, CRM software integration and inventory and shipping control.• Designed full test environment in 48 hours. Presented to senior management and investors, demonstrating user interface, functionality and design. Feedback was overwhelmingly positive with only cosmetic changes required.• Created shared Kanban board for developers and testers to keep them informed on progress of project, reducing wait times responses and enhanced communication in a multi-national team.

Richardson, Tx

Promoted to Quality Assurance and Development staff. Remotely supervised and self-managed. Coordinated up to 30 SQL data fixes and code releases daily. Performed Black Box testing on code, across different test environments, before deployment.• Adopted dual role of QA & regression tester, using SOAP UI to update database when department was off-shored.• Decreased bug resolution wait time from 2 weeks to 2 days by scripting SQL queries to update client database on backend, per unique incident.• Invited to join Sr. management on product development life cycle as SME. Added product expert voice to meetings during Agile development, bug triage & risk assessment.• Tracked bugs in Salesforce and created test cases in JIRA for new developers and business analysts to track stories and sprint progress.• Reverse trained Support associates on updates in JIRA, integration with Salesforce and related Bug Status and Priorities, and how to relay those updates to clients calling in for status on their software issues. Reduced time on communications between Development and Support.

Carrollton, Tx

Member of new client implementations team for Propertyware, a product representing $75M in annual net sales. • Collaborated on with & trained new clients on usage to ensure a seamless transition to Propertyware. Functioned as RealPages’ primary QuickBooks guru. Trained clients on sync with QuickBooks, and assisted with description of errors and accounting issues. Lead SME in Implementations department.• Created and maintained a Kanban board for all consultants to update management on progress and any blockers.• Technical writer for team. Assembled entry level, template type documentation for clients to customize training manuals and documentation for employees.

Carrollton, Tx

Trained 20 team members on complex processes related to the Propertyware functionality. Created documentation and training of Propertyware to QuickBooks sync. Resolved 50+ advanced issues for clients daily.• Functioned as the communication point between multiple departments and clients.• Assisted clients with generating and understanding XML files used for marketing purposes and JSON formatted reports for accounting purposes.• Worked as part of a three agent team, dedicated to assisting brand new clients with higher level features.

Dallas/Fort Worth Area

Supervised up to eight field technicians responsible for installing plasma, LED, LCD televisions, in wall speakers, rack mounted equipment, Crestron and Control4 peripherals. Generate employee schedules to maximize efficiency / work saturation.• Resolved customer complaints and concerns ensuring a positive customer experience.• Trained customers on usage and functionality of remotes and control features

Dallas/Fort Worth Area

Oversaw 20+ technicians responsible for installing and terminating Cat5E and armored fiber optic cables. Functioned as lead technician installing and testing 25pair cable.• Texas Oncology-Baylor Charles A. Sammons Cancer Center- installed fiber panels, 25 pair and Cat5E cable for data and internet usage. Installed Heliax cable for cell phone and Wi-Fi booster panels. Brought project in under budget giving Baylor confidence to add more installs in that building, retrofitting existing Baylor hospitals and structures, and other future Baylor construction projects.• Earl Cabell Federal Building in Downtown Dallas- Assisted an overnight crew, over a span of two weeks, to bring installation in under hours. Recognized by management with companywide email and a paid day off.

Dallas/Fort Worth Area

Oversaw 5-10 technicians responsible for installing projectors and sound systems into school classrooms & libraries, businesses and churches. Bonded by State of Texas to be allowed access to schools during operating hours.• Frisco, McKinney, Coppell, The Colony, Corsicana, and Plano Independent School Districts – Managed summer refresh of projectors during summer months. Drove project to come in under hours and budget for Frisco and The Colony ISD’s. Scheduled classes for staff on usage of equipment. Performed service calls as needed.• Prestonwood Baptist Church - Programmed control equipment in sound booths. Project was prioritized late on a Friday in order to have worship halls, rooms and offices ready for Sunday service.• Other notable projects – Singley Academy in Irving Texas, Frisco ISD Career & Technical Education center, SMU Lyle School of Engineering, University of Texas at Arlington Gilstrap Athletic Center and Maverick Activities Center.