Stephen Fusco Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

Madison, Wisconsin Area

My role consists of evaluating customer, product, and advocate specific tickets in the Customer Advocacy organization for adherence to our QA metrics and guidelines. Coordinating with managers within the customer advocacy organization I ensure alignment between the organization's priorities and the advocates day to day work. The role is also data-focused and involves the creation and analysis of evaluation data as well as regular presentation of that data to stakeholders.

Madison, Wisconsin Area

Worked across a variety of channels to provide a seamless customer support experience. Utilized problem-solving skills on a daily basis to improve external and internal workflows.Specializations included: GoodData Insights and Zendesk Explore

Swedish American Hospital

Responsible for all aspects of medical record keeping using Medhost EMR software. Working one on one with physicians and mid-level providers to ensure the best patient care at Swedish American Hospital, a high volume emergency department in Northern Illinois

Rockford, Illinois Area

Train a variety of barista teams in the production and sale of premium espresso drinks. Execute daily store functions such as direct customer service, team leadership, and improving business practices.