Senior management role directing activity for a large-scale operation functioning in 35 countries in the Americas. Designed and implemented strategies within the region to satisfy Ministerial objectives - Protect the UK’s border and national interests, Tackle smuggling and immigration crime.

Managed resources proactively against changing demands, seasonal peaks, risks and priorities.Directly responsible for ensuring audit control checks and data management procedures were carried out within the guidelines prescribed by Best Practices and the Data Protection Act. Oversight of procedures to ensure visa decision-making, appeals, and correspondence was dealt with to the highest standards within published target times and against a balanced scorecard.

Provided the highest quality, efficient and non-discriminatory visa application processing within published standards to produce firm, fast and fair decisions on casework. Assessed and resolved visa applications for settlement, work, study and visits within agreed benchmarks, justified decisions both orally and in writing. Met challenging daily workload targets for correspondence and complaints. Dealt with the public, ensuring customers were treated fairly and sensitively. Provided Consular services to distressed British nationals, issuing temporary British passports, emergency funding and repatriation.

Power Generation - pre and post-sales service advice for both client and sales managers

Design and oversight of installation, testing, and modification of marine and commercial equipment. Implemented service provisions for power generation equipment. Prepared plans and estimates to meet customer specifications