Stephane Marchand is a Senior Manager, Global Strategic Sourcing at Electronic Arts (Ea). They possess expertise in customer experience, call center, team management, customer satisfaction, online gaming and 35 more skills. Colleagues describe them as "Stephane is a true Customer Success expert! His profound knowledge of this area, combined with a great understanding of industry trends and opportunities allowed for the development of innovative multi-year sourcing strategies. With a constant focus on quality of service and performance, Stephane was also instrumental in helping to drive significant cost efficiencies. Stephane is very pleasant to work with, his positive attitude, openness to feedback and ability to think strategically… Show more" and "I don’t believe that I have ever rehired a person twice…with the exception of Stephane! That is testament to the value that he brought to the team and the business overall. Over our years working together in EA I had the pleasure of being his direct line manager for multiple years. During that time I grew to have tremendous respect him both on a professional and personal level due to his authenticity, strong work ethic and trustworthiness. All of these attributes helped him build highly… Show more"