Steven Mendoza Email & Phone Number

Fallston, Md, Us

Hanover, Maryland, United States

Collaborating across multiple teams to identify and target sales areas, work with marketing and business development teams, leading to the development and implementation of strategies in both new and existing markets. Working with engineering, operations, and installation teams to quote, propose, win, and install new and existing customers. I work directly with our customer success team to develop customer retention, development, and growth strategies that have led to amazing (and measurable) growth of critical accounts across my assigned regions. Areas of focus have included the Baltimore/Washington Metro Region, Northern Virginia, Richmond, Roanoke, and Virginia Beach areas. I am currently opening markets in the Raleigh-Durham and Charlotte areas in the east and the Seattle and Portland areas in the west. Teamwork makes the dreamwork!

Mid Atlantic

Baltimore, Maryland Area

• Senior Account Manager for international company focused on enabling better delivery of programs at all levels of non-profit, government, foundation and social services organizations, utilizing proprietary ETO software• Successfully implement programs to maximize customer service, client retention, and sales of products and licenses to over 170 organizations in Northeast region of the United States Manage $3M recurring customer revenue base with a retention rate in excess of 94% • Skilled user of NPS to actively monitor customer satisfaction, understand trends and develop retention strategies • Orchestrate semi-annual user groups in Philadelphia, New York City and Boston including coordinating associated marketing, scheduling presenters, directing logistics and approving catering• Organize regional Lunch-and-Learn meetings and national webinars to generate new business for outside sales team• Scope technical requirements for reporting, customization and database configuration to prepare Statements of Work and Change Orders Adept at navigating contract renewal and customer billing concerns• Experienced in NetSuite CRM to document all daily activity Special accomplishments: Hit all year-over-year increases in quota targets Named “Employee of the Quarter” for 2nd quarter, 2013

• Created targeted business plans for Chicago, St. Louis, Milwaukee, Baltimore, Washington D.C. and Florida• Accountable for ongoing Strategic Plan, results, pipeline levels and accurate sales forecasts to Senior Vice President of Sales and Director• Managed entire sales cycle including initial pre-qualification, mission critical needs analysis, designing client value propositions, working with Solutions Engineers to formally present solutions and proof of concept, and proposal and bid preparation• Generated new business via lead development, cold-calling, relationship-building and pipeline management• Participated in networking groups, professional organizations, conferences and community activities to foster new leads• Responded to inbound communications from prospect agencies across the United States• Conducted database systems presentations for prospective customers in person and on web-based platforms Special accomplishments: Sold in excess of $7M in new product licenses Pioneered solution selling approach at Social Solutions Global, Inc., placing an emphasis on understanding customer needs and developing tailored products with provable results  Strategically transitioned sales model from one-time license fee to recurring SaaS subscription model Opened and developed new markets across the United States

Bachelor Of Arts (B.A.), Sociology And Anthropology

Political Science

Education record