Member of the team for implementation of Billing, Traffic/Rating and Dispute solutions to the biggest telecom provider in Italy and one of the biggest in Europe - Telecom Italia (TIM), working closely with the partner company and TIM team, as well. I was responsible for full communication with customers, providing support for Product Catalog and Cross and Infrastructure (Billing) solutions, and managing the first, second and third lines of support.My work responsibilities included:- Designing and developing test strategies and test cases to ensure that the final solution meets business objectives and customer requirements.- Active communication with system designer, business analyst, developers and stakeholders to understand and interpret business and technical requirements.- Estimating, prioritizing, planning and coordinating testing activities, and working closely with developers to integrate testing into the development and build processes.- Performing different types of testing on both the frontend and backend parts of the web application including, integration, UAT, end-to-end, exploratory, regression tests, testing APIs using Swagger UI and cURL with Putty, logging the results and any identified problems.- Managing releases, ensuring adequate quality level for product delivery and making sure delivery is on time.- Identifying and implementing solution-wise processes and functional improvements to drive positive business outcomes.- Presenting new functionalities to the clients clearly and concisely.

- Member of the team responsible for developing and ensuring the quality of the CRM, Order and Quota features for the leading marketplace platform in Croatia.- Member of the team servicing VIVA STC Bahrain telecom in domains of roaming services. During my engagement with this project, I became familiar with many telco processes, especially with roaming and rating services.- Member of the team for implementation of billing solution into Italian telecom (Open Fiber). During this project, I became familiar with another product from ZIRA's portfolio - Product Catalogue. I supported the ADT team with testing by executing the functional, integration, end-to-end and regression tests.- Member of the team for implementation billing solutions to the biggest telecom provider in Italy and one of the biggest in Europe - Telecom Italia (TIM), working closely with the partner company and TIM team, as well. I was responsible for establishing QA processes for this project. I was actively involved in all project phases, from analysis and design to deployment. Also, I was a contact point towards partners and stakeholders, providing support for Product Catalog and Billing solutions and managing the first, second and third lines of support.My work responsibilities on all projects included - Designing and developing test strategies and test cases to ensure that the final solution meets business objectives and customer requirements- Active communication with system designer, business analyst, developers and stakeholders to understand and interpret business and technical requirements.- Performing different types of testing on both the frontend and backend parts of the web application including, integration, UAT, end-to-end, exploratory, regression tests, testing APIs using Swagger UI and cURL with Putty, logging the results and any identified problems.- Presenting new functionalities to the clients clearly and concisely.

Sarajevo QA Crew has an aim to gather all quality assurance enthusiasts and professionals in BiH. We organize meetups in order to network & discuss news in the field of the software testing life cycle and also software development life cycle.

I have been Bosnia & Herzegovina Futures Foundation scholarship recipient since December 2017. I was actively volunteering within the foundation using my skills and experience to improve my knowledge and promote the foundation, its goals, mission and vision. Some of the highlights during this period are the successful organization of numerous BHFF academies (annual gatherings of BHFF members) and member of the Project Passions Assessments Committee (PPAC)To learn more about our foundation, our projects and scholarships please visit www.bhfuturesfoundation.org

During this internship, I worked on a real health care project. I was involved in the whole QA process.

I worked on the web application for reporting time for employees. I learned how to design test cases, how to write clean test automation code, how to run tests using Cypress, how to write exploratory tests and regression tests. We used agile methodologies as the way of working on this project.