- Managing the back office Microsoft Dynamics NAV and POS LS-Retail- Support of the Group’s retail stores (40) via remote support, telephone, e-mail or local presence- Updating and maintenance hardware and software- Managing users in Active Directory, creating groups, applying policies- Managing ESET Security Management Center (Users, Computers, Servers, Licenses, Agents)- Managing MailCleaner administration panel- Managing Microsoft 365 admin center – Exchange admin center- Managing telephone system Mitel MiVoice Office 400- Managing VMware vSphere Client- Installing, configuring, testing and troubleshooting hardware, software, systems, networks- Consult with vendor to solve escalated tech support cases- After-hours on call support including weekends and bank holidays- Managing Microsoft SQL Server Management Studio for Microsoft Power BI database

Android Application Development, PHP, MySQL, JavaScript, AJAX, HTML/HTML5, CSS, Articulate Storyline, XML, JSON

ColdFusion, MSSQL, HTML/HTML5, CSS, JavaScript, Ajax, jQuery, XML, JSON

- First and second level support of Akis Express shops and agents via remote support, telephone, e-mail or local presence (28 locations and over 28,000 customers throughout Cyprus)- Troubleshooting database issues through SQL Management Studio Express- Installing and configuring hardware, software, systems, networks- Creating detailed user guides for client software- Troubleshooting Web Application Server- Managing users in Active Directory, creating groups and applying policies- Managing antivirus server, applying security policies and deploying applications- Managing policies and users in GFI Web Monitor proxy server- Monitoring email using eSafe anti-spam engine- Consult with vendor to solve 3rd level tech support cases like RF scanners of Akis Express shops- Fixing printers and printing issues