Alan Stone Email & Phone Number

As the regional senior leader, I am responsible for overseeing post-sale operations in Europe. The role includes:- Contributing to the strategy and planning for regional growth.- Leading internal operations and identifying areas for process enhancement to ensure efficient execution at scale in Europe.- Maintaining and building trusted relationships with key customers, clients, partners, and stakeholders.- Serving as the escalation point for Support and Customer Success in the region.- Overseeing, managing, and supporting the Customer Delivery function for the region.- Building a highly inclusive culture to ensure team members thrive and organisational outcomes are met.

Responsible for the successful delivery of Worktribe solutions and creating a positive and collaborative working relationships with clients whilst exceeding their expectations.- Developed the Worktribe implementation methodology across all products.- Trained and mentored all Worktribe consultants.- Worked with over 20 Higher Education Institutions.- Focussed on benefit realisation, return on investment and supporting successful change.- Resolved client escalations.- Supported sales.

Responsible for the successful delivery of Research Management Administration Solutions and creating a positive and constructive working relationships with customers whilst meeting and exceeding their expectations.Managed implementation lifecycle:- Project initiation.- Client meetings.- Analysis and documentation of customer requirements.- Liaising with internal groups and sub-contractors.- Testing.- Training.- Delivery of solution.Provided pre-sales and sales support.- Product demonstrations.- Marketing materials.Developed documentation for bids and tenders.

Responsible for the delivery of a number of services for a range of stakeholder groups across the University.- Led the implementation of Atira Pure, a Current Research Information System (CRIS) for the University.- Developed and implemented an ITIL aligned change control process that has been adopted across the University’s Information Services division.- Employed Prince2 principles to deliver projects successfully.- Developed strategy and vision documents for a number of business areas across the University.- Employed ITIL principles to enhance service management.- Produced a suite of templates for disaster recovery, service administration, service operation and incident management documentation.- Worked closely with team members to pass on best practice for service management.

Responsible for the management of the University’s systems for the administration of Research and Business engagement.- Led the implementation of a Full Economic Costing (FEC) tool, resulting in more accurate costing of Research and Commercial projects.- Programme coordination of "Virtual Research Environment" (VRE) programme at the University, which delivered a number of benefits across the Research community at the University.- Delivered an "Online Research Plan" system, used for the annual review of Academics. Resulting in a time saving for over 600 research staff at the University.- Successfully implemented systems across a number of business areas across the University. (e.g. Customer Relationship Management system for the Research & Enterprise Office, the Alumni Relations Office and the Careers department).- Delivered KPI reporting for research activity at the University.- Performed analysis role for a number of projects through both group workshops and one-on-one sessions.- Worked closely with Research Offices across the University to understand document and review working practices and processes. - Administered servers for delivery of key services.- Managed relationships with external suppliers.

Specified and procured new IT equipment.Advised on the development and use of IT.Trained staff and students.Managed Windows servers:- Windows NT 4.0- Windows Server 2000- IIS 5.0Diagnosed and resolved software and hardware faults.

Managed and motivated a team of technical support agents.Ensured service levels and service standards were met.Recruited and trained new staff, and developed the skills of existing staff.Developed system to monitor agents call levels and performance.

Managed Year 2000 project for London region.Coordinated systems auditing and testing.Developed disaster recovery procedures and recovery package.Organised installation and upgrade of equipment when required.

Prepared and analysed samples for chemical content.Developed costing tool resulting in a saving of time.Performed work to UKAS standards.Updated UKAS accredited procedures.

Harrow, United Kingdom

Investigated the stabilisation of photographic pigments.Established quantitative methods of analysis.Coordinated field trials.

Researched the effect of novel components in automotive lubricants.Designed and maintained novel component database.Supervised and trained new staff.