- Strengthened financial management, reducing debt by 40% in three quarters and implementing QuickBooks Online for improved transparency and efficiency.- Recruited and managed an outsourced bookkeeping team and a CPA firm, enhancing financial oversight and reporting practices.- Supported organizational efforts that led to over 2,700 volunteer hours and the distribution of 800+ bicycles annually to underserved communities.- Contributed to $131K in community impact through leadership in financial and operational strategies.

Key Accomplishments:- Credential Value Survey: Developed and successfully pitched a product to Brightlink Clarus clients, measuring credentialed professionals' sentiment using techniques like NPS.- Team Insights: Created and sold an add-on product to Brightlink Crucible Essay clients, providing actionable data for executives and line managers to enhance their grading teams' performance. For our launch client, this product facilitated the grading of over 300,000 essays weekly by globally distributed teams.Roles and Responsibilities:- Comprehensive Oversight: Led the design of architecture, vendor selection, and construction of ETL pipelines.- Data Integration: Leveraged existing and external data sources to transform complex data into actionable insights.- Innovation Leadership: Drove strategic data initiatives, solidifying Brightlink’s industry leadership and fostering innovation.

Led the transformation of our team from a small group of experts into specialized teams focused on product launch, data migration, systems integration, and Professional Services. Our ethos was to understand client needs deeply and make promises we can keep, ensuring trust and delivering exceptional value.Team Leadership:- Hired and trained team members, emphasizing purpose, continuous learning, and overall optimization.- Promoted and developed young managers from strong individual contributors, creating a high-performing team aligned with industry trends and client expectations.Implementation and Operational Excellence- Increased launch rate from 1 per year to 1 per month by implementing multi-threaded processes, allowing us to handle multiple launches concurrently without reducing individual launch times of 4-6 months.- Created project management processes and methodologies for Clarus product configuration, data migration, and launch.- Established end-to-end practices for migrating onto the Clarus SaaS platform, from kickoff to post-launch support, including integration with multiple vendors and data providers.- Leveraged consulting projects to tailor Clarus to clients' diverse needs, migrating years of historical data while ensuring we made promises we could keep and delivering exceptional value.- Maintained high SLAs as platform volume and customer base grew.Product and Solutions Development- Led feature prioritization and represented client and industry needs in product development to support the launch and migration schedule.- Onboarded over $2M in new license revenue, along with significant professional services engagements.ISO 27001 Certification- Achieved and maintained ISO 27001 certification, ensuring all processes and systems met stringent information security standards.- Coordinated with internal teams and external auditors to ensure ongoing adherence to ISO standards, safeguarding our product and client data.

• Championed the development and adoption of web standards for professional credentials, securing industry-wide consensus and driving market adoption through stakeholder engagement.• Spearheaded the publication of privacy-respecting, user-friendly web standards, addressing emerging market needs with cryptographically secure solutions.

• Facilitated a consensus among experts to create the charter for the formal working group defining web standards for credential storage and transmission in finance, education, and healthcare.

Directed Career and Credentialing product development, composed of several distributed, full-stack product development teams, comprised of FTE, outsourced, domestic, and offshore members. The SaaS products, Acclaim, PCM, Pulse and Classic Credentialing provide tools to manage and verify professional credentials for fortune 500 IT companies, federal and state regulatory bodies.As the leader of these engineering team, I serve several stakeholders to * help the business development and product strategy teams refine business strategy* respond to customer needs and tailor the product to meet the demands of market* direct the architects and engineering teams in product development* partner with the Operations teams to deliver a reliable product on a predictable schedule* manage against budget targets so the company exceeds financial expectations Our multi-disciplinary team is focused on a central organizing concept: “Who Cares?” If you don’t know your stakeholders and customer’s needs, you’re probably doing the wrong thing. We aim to produce solutions that deliver market value and help users achieve their goals!Our flagship customers Cisco, Apple, Microsoft, The State of Texas, and the IIA recognize our focus and insight into the market pressures they experience everyday.Focus: Leadership development, budgeting, prioritization, Agile-based software project delivery, customer happiness

Developed business requirements, socialized program scope and resource needs, and targeted timeline for entry to the Regulatory market vertical for Credential Data Management. Integrated startup team culture and enterprise governance. Groomed a culture of best-practices, metrics and consistency to achieve a high customer satisfaction and retention rate. Influenced change at all levels of the organization from the executive leadership team to the individual contributor along with our customers, partners and stakeholders .* Grew PCM product capabilities to support the introduction of the Regulatory market vertical, delivering over $20m of new annual revenue.* Managed $7M budget, including product strategy, engineering, and QA.* Hosted annual PCM Users’ Conference, focusing on community, training, and roadmap planning to maintain customer happiness and reduce support costs.* Maintained and developed Continuous Integration practices to support growth of development organization from 10 to 70 engineers and analysts.

A co-founder and product visionary for the Integral7 core product. Sold company to Pearson, PLC in 2010.* Grew company from 0 to 15 clients with $3M top line revenue, including $2.3M recurring revenue. * Responsible for translating corporate strategy, sales requests and client needs into deliverable software requirements; shepherding new functionality though the Integral7 development and delivery processes.* Accelerated time-to-market through market validation techniques to select, develop and deliver SaaS data management features.* Evangelized and implemented Agile practices company wide from sales process and prioritization to development and delivery.

• Founded Wagpaw, leading to a strategic acquisition by Integral7, demonstrating market leadership and innovation.• Enhanced sales process and operational efficiency as analyst lead, integrating Wagpaw's tech into Integral7 seamlessly.

• Led VUE's IT Change Management for expansion into China and Japan, enhancing infrastructure and showcasing digital leadership.• Executed global Internet Infrastructure Strategy with Agile, improving system reliability and performance.

• On Leadership team during sale to NCS• Expanded global IT operations across five private global data centers in US, The Netherlands, Australia, Japan, China and South Africa, extending service to 91 countries in 10 languages, demonstrating leadership and foresight.• Transformed VUE into a leading testing services entity, enhancing IT support to 1,500 centers worldwide, boosting capacity and market presence.

• Enhanced IT infrastructure by leading a campus-wide network design and implementation.• Developed a customer service application, significantly improving service management and client satisfaction.