Michael Stout Email & Phone Number

Kingsport, Tennessee

In my role as Sr. Systems Architect, I installed, configured, and managed VMware vSphere environments across 450+ virtual servers and 55 hosts. I conducted yearly Security Risk Assessments to identify vulnerabilities, collaborating with cross-functional teams to analyze and prioritize security risks, ensuring alignment with business objectives and.

Kingsport, Tennessee

Abingdon, VA

In my role as a Systems Engineer, I managed Office 365 and Exchange 2010 environments, ensuring seamless email communication and collaboration within the organization. I provided support for the Cisco IP phone system, maintaining reliable and efficient telecommunication services. Additionally, I implemented and managed Mobile Device Management (MDM).

Kingsport, Tennessee

In my role, I maintained and supported the Cisco IP phone system, handling moves, additions, and changes of IP phones and extensions to ensure smooth telecommunication operations. I assisted vendors with hardware and system upgrades for the Cisco IP phone system and managed the acquisition and assignment of fax lines and numbers. I initiated a large-scale.

Bristol, TN

As a member of the Pfizer Enterprise Technology Help Desk team, I provided first-line technical support for on-site and remote users worldwide. Through effective troubleshooting, I resolved technological issues promptly. I also administered the trouble ticket system and developed applications to enhance help desk processes. As team lead, I managed.

Johnson City, Tennessee Area

As Lead PC Tech, I supported, repaired, and maintained customers’ computer equipment and performed in-home services. I consulted with customers to align services with their needs, driving team sales quotas. I mentored less-experienced team members, promoting growth and supporting PC services sales.My responsibilities included installing hardware and.