As a driven, innovative Implementation Manager, I optimize client services and efficiency through implementing sound technology and automated solutions. Through coordination with business and technical stakeholders, I manage operational solutions and realize process improvements, leveraging metrics and analysis, I drive change to improve performance and increase growth and revenue opportunity.I have maximized client productivity through directing multimillion-dollar implementations. As a business analyst, I assimilate business needs into sound requirements, researching problems and constraints and evolving customer-focused solutions. As a project manager, I focus on the common project goal while promoting team cohesion.With several years of project management, implementation management, and business analysis experience, I have successfully executed and implemented projects ranging from several hundred to several million dollars in revenue. Through blending technical resources and leadership / professional development expertise, I design solutions based on problem solving, analysis, and team feedback.● Reduced department charges by $60K annually through providing alternative services targeting business needs.● Initiated and designed administration system upgrades to improve efficiency and accuracy, reducing manual work by 80 hours / month.● Initiated department XML services to augment client services and insurance product system needs.● Eliminated operational inefficiencies to drive $100K in annual department savings.● Collaborated with team leaders to identify and implement process improvement, reducing client implementation times by 1/4 and driving improved results through data metrics and dedicated resources.● Managed several client implementations projects, resulting in several million of new annual premium.● Improved service and reduced manual touch time by 50+ hours / month by managing internal system efficiencies.● Developed and implemented program to help clients create and update XML with new products, saving clients time and setup costs.AnalyticsProblem SolvingImplementation ManagementProcess ImprovementProject ManagementSystem AdministrationFinancial AnalysisBusiness AnalysisExecutive ConsultingLeader of PeopleStakeholder CommunicationTeam Leadership / MentoringCross-Functional CollaborationProgram Implementation Oversight
