• Ensure the safety and compliance of flight operations by meticulously removing winter contaminants from aircraft, utilizing specialized equipment to optimize operational efficiency. • Analyze real-time weather conditions to support critical go/no-go decisions, enhancing flight safety and preventing disruptions. • Leverage advanced dispatch and record-keeping technologies to maintain seamless communication with flight crews and ground support, ensuring efficient and timely operations.

• Conducted comprehensive data analysis to support projects and influence stakeholder decisions, using calls, emails, and targeted marketing to optimize communication with channel accounts for operational success. • Partnered with cross-functional teams to resolve complex issues, drive process improvements, and enhance operational efficiencies, while coordinating meetings with existing and new channel accounts to ensure alignment with strategic objectives. • Managed diverse tasks efficiently, demonstrating strong organizational skills and facilitating communication through strategic outreach, adeptly navigating high-pressure environments with a focus on safety-conscious and security-focused behaviors.

• Achieved President’s Club recognition as the first consultant in company history for IT Services, surpassing 120% of quota while acquiring 32 new clients and generating $3.1M in sales, demonstrating exceptional leadership and strategic planning skills. • Increased business market share by over 110% with new and existing accounts, selling over 62% of the company’s monthly recurring revenue portfolio, and providing tailored technology solutions that enhanced client satisfaction and operational efficiency. • Influenced internal leaders to adopt innovative cloud SaaS Blackpoint Cyber offerings, improving network security across multiple accounts and implementing solutions to minimize disruptions and enhance risk awareness, showcasing a strong commitment to security-conscious and proactive operational practices.

• Implemented a range of technology solutions, including virtualization and security enhancements, to optimize operational efficiency for new and existing clients, ensuring alignment with strategic objectives and security measures. • Advised clients on selecting technology solutions that meet strategic operational needs, leveraging data analysis to support end-to-end delivery and drive continuous improvements in operational performance. • Coordinated time-sensitive solutions in high-pressure environments, employing advanced systems to assess and recommend enhancements to operational capacity, ensuring seamless operations and adherence to security measures.

• Collaborated with global teams to establish objectives and allocate resources for a new parts library system, surpassing targets by completing over 65 parts while ensuring time-sensitive operations were conducted safely and in compliance with regulations. • Developed and implemented a new supply chain management system, achieving cost savings and enhancing efficiencies through realtime data analysis and informed decision-making, reflecting strong operational management skills. • Led demonstrations and training sessions for global clients on system updates, ensuring seamless stakeholder engagement and effective issue resolution through clear and proactive communication strategies.

• Spearheaded the development of innovative web-app tools, achieving recognition as a Top 10 pitch at the “Chicago Startup Weekend Challenge 2012”, and enhanced business efficiency by collaborating with firms such as Ampersand Ventures, ProcureApp, Accenting Chicago, and various hedge fund startups. • Conducted in-depth research and development of web-app concepts for hedge fund proposals, utilizing Visio for design and Axure for creating wireframes, workflows, and prototypes, demonstrating advanced technical acumen. • Assembled and led high-performing teams to deliver strategic web-app solutions, employing agile and lean methodologies to ensure alignment with stakeholder goals and enhance operational efficiency across diverse business sectors. • Crafted detailed site maps, process flow diagrams, and specifications, and established roadmap KPIs to guide development and design teams, improving overall operational effectiveness for clients such as JuvodHR and other tech-focused startups. • Presented concepts and prototypes to clients, effectively gathering feedback to refine product direction and maximize value, while showcasing technical proficiency through development of websites using Adobe Dreamweaver, JavaScript, and HTML.

• Served as the primary liaison for over $1.5M+ in annualized commercial Microsoft contracts, cultivating strong client relationships to enhance service delivery and client satisfaction. • Collaborated with key partner stakeholders to align business objectives with customized Microsoft Premier Support solutions, significantly improving clients' IT infrastructure and operational efficiencies. • Conducted thorough risk assessments of Microsoft SharePoint systems and other IT assets, implementing comprehensive remediation plans that led to a 75% reduction in system issues and vulnerabilities. • Identified and analyzed gaps in clients' IT frameworks, presenting strategic project plans to key stakeholders to optimize IT health and improve overall operational outcomes. • Facilitated cross-functional meetings with internal teams to assess client needs, identify potential growth opportunities, and align service offerings with client goals.

• Served as the primary contact for addressing service needs, enhancing customer satisfaction, and optimizing service delivery, all while prioritizing security-conscious behaviors and efficient operations aligned with industry standards. • Analyzed and repaired computer issues to prevent disruptions, ensuring timely resolutions and smooth operations. Developed troubleshooting protocols to reduce downtime and effectively managed high-volume customer requests.

• Developed and optimized emergency equipment kits, redesigning components to meet stringent FAA regulations and enhance overall safety in flight operations. • Diagnosed and repaired airplane components, ensuring strict compliance with Federal Aviation Regulations and maintaining high standards of operational safety and efficiency.

• Engineered test equipment in compliance with FDA regulations, ensuring rigorous standards were met to support product testing and safety-conscious operations. • Conducted in-depth research on equipment specifications, enhancing team projects and strategic operational planning, while demonstrating strong analytical skills and attention to regulatory compliance.