Stephanie Metcalf Email & Phone Number

Richmond, Ky

SummaryUtilize the Optimum Performance Training (OPT) model, which is a systematic and integrated total body training, reconditioning and rehabilitation program that incorporates six components; flexibility, cardiorespiratory, core, balance, power and strength. Duties include: • Provide personalized attention, professional instruction and exercise programming to individual clients of all ages and fitness levels, resulting in significant improvement in health, fitness and wellness goals while providing highest level of customer service. • Complete individual comprehensive fitness assessments. • Develop individualized instruction plans including cardio and weight training. • Utilize an array of traditional resistance training modalities to safely and effectively correct, challenge, and strengthen client’s human movement system while focusing on their goals and needs.

Winchester, Ky

As a Customer Experience Liaison I represent the Contact Center Organization (CCO) Analytics department on a number of customer calls working closely with the customer and customer partners to ensure all Customer Service Representatives (CSRs) processes; including training materials and scripts are current and meet the needs of the CCO. Review anecdotal and analytical feedback daily, identifying potential trending issues. Research potential issues and collaborate with peers creating a deliverable solution to CMS for implementation. Knowledgeable in all Centers for Medicare and Medicaid Services (CMS) Medicare and FFM Marketplace lines of business’ and familiar with initiatives. Duties Include: • Lead Point of Contact for CMS. • Build relationships with and collaborate with other subject matter experts; including the customer; content developers; and policy experts.• Manage and lead new CCO/CMS initiatives and special projects as assigned. • Participate in user group meetings; pilot planning; and various cross functional meetings and Centers for Medicare and Medicaid calls.• Identify opportunities to improve current training processes and content. Including reviewing training course content and objectives to ensure they are meeting the needs of the program. • Travel to contact center locations and customer sites.• Develop and direct Operation Communications as requested.• Utilize Smart Sheet to execute timely plan of delivery within a project and stay on task.

SummaryAs a Site Training Knowledge Lead I represent the Contact Center Organization (CCO) Training department on a number of customer calls and work closely with the customer and customer partners to ensure that all Customer Service Representatives processes; including training materials and scripts are current and meet the needs of the CCO. Knowledgeable in all Centers for Medicare and Medicaid Services (CMS) Medicare and Marketplace lines of business and familiar with initiatives. Develop courses and communications for the Training Delivery team and Operations based on the customer requirement. Duties Include: • Build relationships with and collaborate with other subject matter experts; including the customer; content developers; and policy experts.• Manage and lead new CCO/CMS initiatives and special projects as assigned. • Participate in user group meetings; pilot planning; and various cross functional meetings and Centers for Medicare and Medicaid calls.• Identify opportunities to improve current training processes and content. Including reviewing training course content and objectives to ensure they are meeting the needs of the program. • Travel to contact center locations and customer sites• Develop and direct Operation Communications as requested

Lexington, Kentucky Area

I teach you the building blocks needed for success in creating your journey to LIVE an amazing, sustainable, healthy lifestyle.

Winchester, Ky

SummaryAs a Site Training Lead I oversee daily operations of the Local Training Deliver Team. This includes ensuring the Trainers are on task and making positive contributions to the Training Delivery department and the CCO. Duties Include: • Track performance of staff members throughout the year providing feedback and coaching• Stay up-to-date with new initiatives and remain connected with the team by attending/leading meetings• Monitor activity in the training room and ensure the classes are running smoothly• Manage attendance of the team and review and approve timesheets for the team• Work in a collaborative manner with a cross-functional team to schedule and prepare for classes• Foster the team environment and make the individual employees feel they are part of the team and have a larger purpose by actively engaging the team in team building activities

London, Kentucky

London Ky

London Ky

London, Ky