Andrea Strazzeri, Ccss Email & Phone Number

Port St. Lucie, Fl, Us

Florida, United States

As a Customer Success Specialist at TeamSnap, I am passionate about helping sports teams and organizations maximize their potential through our SaaS platform. I work closely with customers to ensure they have the tools, support, and guidance needed to succeed and streamline their operations.- Use a consultative approach to help clients overcome issues and achieve their goals- Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables- Collaborate, problem-solve, and/or strategize with team members- Analyze trends in CSAT and NPS scores to identify areas for improvement- Troubleshoot and resolve issues to ensure customer satisfaction- Provide personalized training and solutions to meet each customer’s unique needs- Continuously advocate for the customer, driving product improvements and ensuring long-term success

Florida, United States

A strategic and supportive partner for customers at every stage of the client lifecycle. Worked with startups, small businesses, and large corporations to provide professional and reliable Website Design, PPC Advertising, E-Commerce Advertising and SEO with measurable results. As a trusted advisor and advocate, to EMC customers, I am responsible for guiding them at each stage of their journey - from onboarding to product discovery, implementation, go live, and finally expanding the use of EMC services, post implementation.Role requires strong knowledge of services available and best practices. Communication of feedback as required, internally, to improve services, customer satisfaction and long term client retention, minimizing customer churn. Identify opportunities with customers and coordinate with sales team to achieve contract growth.High level of collaboration internally, as well as with customers. Responsible for preparing reporting, leading check-in calls, meetings, and business reviews (QBRs) with customers.Used a variety of tools to support clients such as: * Content Creation - Canva and WordPress * e-Commerce - Wix and Shopify * Communication - Slack * Marketing - Mailchimp and Constant Contact * Analytics - Google Analytics * Customer Service - Zendesk

Florida, United States

Fluxym is a value-added reseller of the best Source-to-Contract (S2C), and Procure-to-Pay (P2P) solutions on the market. Fluxym is one of the top-three integration partners for Ivalua and Basware according to Gartner's Magic Quadrant. Fluxym is also partnered with HICX, the world’s leading supplier experience management platform, SirionLabs, the SaaS leader in Contract Lifecycle Management and Tealbook the leader in supplier data and discovery.Based in Paris, Montreal, Toronto, New York, and Singapore, Fluxym has an international presence to support our client's global requirements.

Netherlands

As a Global HCM Consultant, for Netherlands-based FourVision, I provide implementation and consulting services for new and existing Microsoft Dynamics 365 Enterprise and Dynamics AX clients in the areas of Finance, HR & Talent. We also provide a suite of specialized extensions that enhance the user experience and address the specific needs of our clients beyond out-of-the-box functionality. FourVision works closely with Microsoft Dynamics 365 VAR partners in delivering core and extended functionality from Operations to HR & Talent. We have multiple offerings in AppSource and are Certified for Microsoft Dynamics 365.

Remote

Snag acquired PeopleMatter June 2016. Snag is a Talent Management Solution for the service industry by providing a comprehensive suite of HR tools including hiring, learning, scheduled, performance management, rewards and recognition and workplace social media collaboration. As Sr, Implementation Consultant I am responsible for:• Lead the day to day effort of the Implementation to ensure that client needs are met and projects are successfully executed by overseeing all activities and monitoring relevant deliverables and timelines• Provide technical, business consulting and product expertise enabling a comprehensive solution delivered to market• Facilitate technical discussions from one to many technical applications• Run client meetings with specific business outcomes with a clearly defined agenda• Collaborate with team(s) in the overall solution design by matching client business requirements to product capabilities to derive configuration and customization strategies• Develop and maintain a detailed, functional working knowledge of the Snag software application through in depth training• Ability to triage and prioritize according to business need• Coordinate with clients to perform user acceptance tests• Ensure optimal utilization of all software tools by clients• Facilitate administrative and end user training• Set high standards for own work and ensure high quality outcomes are achieved

• Lead the day to day effort of the Implementation team to ensure that client needs are met and projects are successfully executed by overseeing all migration activities and monitoring relevant deliverables and timelines• Identify and lead projects defined to enhance existing internal processes and procedures; promoting efficiency, scalability, quality, and client satisfaction• Build credibility and trust with internal teams and Clients based on an ongoing demonstration of commitment to quality and service• Identify opportunities during implementation to optimize client system performance, promote client programs, and grow client accounts• Act as a point of escalation for all related issues and work directly with clients on resolution• Support initiatives through the organization to define, monitor, and provide Key Performance Indicators (KPIs) with the objective of ensuring a superior quality of delivery and very high customer satisfaction• Provide project status updates to the senior management team at regularly scheduled meetings and as requested• Share best practices on product delivery within the Implementation team and provide recommendations for process improvements• Develop and maintain technical implementation documentation and manage submitted document within the corporate knowledge base• Develop strong working relationships with other teams within the organization and foster cross team collaboration• Manage confidential and proprietary client information• Hire, mentor and oversee team of Implementation Consultants

Abaton.com, Bloomington, Minnesota, is a software company providing clinical transaction based software for clinicians at the point of care using Web technology.

HSII, is a software company providing software and administrative services to the managed health care industry.

Minnesota, United States

UnitedHealth Group Incorporated is an American for-profit managed health care company based in Minnetonka, Minnesota. It offers health care products and insurance services. It is the largest healthcare company in the world by revenue, with 2019 revenue of $242.2 billion.

Minnesota, United States

EFJohnson Technologies is a two-way radio manufacturer founded by its namesake, Edgar. F. Johnson, in Waseca, Minnesota, United States in 1923. Today it is wholly owned subsidiary of JVC Kenwood Corporation of Yokohama, Japan.