Streeni Pulliah Email & Phone Number

Johannesburg, Gp, Za

Johannesburg

Key role: To manage and oversee the smooth functioning of Regional Offices by providing best practice customer service and explore and implement solutions to enhance customer experience. Responsibilities:Overseeing and providing strategic management, leadership and guidance to Regional Offices Ensuring that the Scheme’s internal and external service level agreements are adhered to and exceededManagement of effective and efficient internal and external client liaison Successful development and implementation of internal control systems Determining appropriate staffing levels, taking cognizance of the constant member growth Ensuring that Quality and enhancement initiatives are introduced to all regions People management which includes staff management, performance management, training and development, mentoring and coaching, recruitment and selection and reward and recognitionSuccession planning for all key positions Preparation, coordination, analysis and submission of reports and executive summariesManage and maintain relationships with support areas effectively, i.e. Claims, Membership, Business Support, CRM, etc. In collaboration with the Operations/Business Support team explore new systems, technologies and business processes to create accelerated efficiencies (both process and qualitative).Ensure that transformation targets and objectives are met Ensuring Regional Office budget is managed effectively and efficiently Exploring further cost savings mechanism in all operations activitiesManagement of adhoc projects

Key role: To effectively manage the Membership Department, Premiums Support and interface relationships for optimal servicing of the Government Employee Medical Scheme (GEMS). Responsibilities:To ensure the smooth functioning of a comprehensive Membership Department, includes strong focus on member enrolment, membership maintenance, premiums support and Service Provider Network interfacesMaximising efficiency and minimising administrative costs through enhancements in systems and procedures, i.e. automation of processes, six sigma and EGSA Effective and efficient internal and external Client liaison Maintenance of the membership and employer master-files Ensuring accurate and timely member/premium reconciliations Successful development and implementation of internal control systems Strong understanding of manual and computer systems and processes Ensuring that internal and external service level agreements are adhered to for the Scheme Effective financial management in support of member contributions, outstanding debtors (claims and contributions) as well as Savings Balances Preparation, interpretation and presentation of accurate financial information and monthly management reports – relating to Premium Management Review of all Premium Management Accounting reconciliations/reports with monthly formal feedback to MANCO and EXCO Staff Management (Incl. Staff training, development and performance management) Interface with members, Principal Officer, Scheme Management, Employer Groups and Other stakeholders Availability to travel frequently

Johannesburg

Key role: To initiate, build, implement and manage the Customer Debt Solutions Department by ensuring effective and efficient execution of Credit rehabilitation strategies in Personal and Business Banking Credit - South Africa Responsibilities:Project Management of the Rehabilitation Project (named Customer Debt Solutions) on multiple products (i.e. Home Loans, Personal Loans, Vehicle & Asset Finance and Card exposures) from start to finishResponsible for the rehabilitation of multiple products in South AfricaDevelop and maintain rehabilitation policies and procedures for multiple productsManagement of Evaluation/Risk Managers and Administration/Liaison Officers with high focus on credit risk management Change Management strategies and implementation and optimal process managementAdopt Total Quality Management practices to deliver sustainable resultsCompliance with statutory, regulatory and supervisory requirements, including FICA, NCA and Basel 2 Utilize all rehabilitative interventions to prevent Non Performing and associated lossesBuild tactical initiatives to contain costsManagement of transactional and support servicesDevelop and implement communication strategy to all Standard Bank customersDebt provisioning per product(i.e. Home Loans, Credit Card, Vehicle and Asset Finance and Personal and Business Lending)MIS compilation, narration and reporting for Operational and Credit MANCO’s/EXCO’sBudgets

Johannesburg

Key role: To manage relationships with product owners (EXCO) and ensure service excellence prevails by proactively adding value to the portfolio, products and/or customer segments that the CCC (Customer Contact Centre) provides services to.Responsibilities:Manage, maintain and improve internal Business Partnerships with strategic partners in the Card and VAF portfolio. Identify and manage Business Partners needs and expectations through customisation and value stream management - first point of contact for EXCOOffer new services/solutions and provide recommendations/advice to the portfoliosUnderstand/analyse/review cost of channel and financials for service deliveryDevelop and monitor governance agreements and compliance with relevant legislation (Service Level Agreements, Legislative and customer expectation, roles and responsibilities) Represent CCC at meetings, i.e. EXCO, OPSCO, MANCO’s Portfolio and Brand management: optimising the true potential of portfoliosManaging Shared Services component of the business client base within the portfolioIdentify and develop opportunities for business growth with the EXCO teamManage the dissemination of information/communication within the CCC and provide input for internal/external communication for Card and Vehicle and Asset Finance Divisions, i.e. NewslettersIdentify technological opportunities that will impact business strategy and performance To partner with Portfolio and Solution owners to manage, optomise and prioritise the IT, Operations, Fraud, Risk and Compliance, Finance and Credit portfolios To Co-ordinate and Assign Six Sigma/project responsibilities and oversee project progress with the Card and Vehicle and Asset Finance business environmentTo manage an effective Management Information System (MIS) for information dissemination on performance, projects and costs Constantly survey customer satisfaction and CCC’s effectiveness and report on internal/external surveys

Johannesburg

Implement the Resource Management plan to ensure the achievement of Functional area objectives and alignment to People Management practices. Managing Operational staff focused on multiple deliverables. Direct, manage develop and Retain Technical staff and contract developers to ensure engineering of quality initiatives and processes.Responsibilities:Strategy Contribute to setting/re-evaluating the overall resource management strategy aligned to Business unit - strategy and People Management strategy. Implement the Resource Management plan. Design departmental activities to Business strategy and Balance scorecard measures. Strategy/Business Plan articulationResource Capacity Planning and ManagementProvide input into a selection of scheduling/workflow tool. Manage resource capacity in line with business requirements.Management of a skills development program to create or retain scarce/expensive skills Implement and manage a succession plan aligned to the technical or management stream for Functional areas. Resource Allocation and MovementResource planning and allocation.Contribute to solutions and initiatives from Resource Forums. Manage Projects resource status and service levels between Business/Group IT and Customer Value chain.People ManagementManage the team in terms of the Employee Lifecycle, management governance & career planning. Competency planning, performance management.Financial ManagementManage recoveries and budget. Reduce Employee lifecycle costs.MIS Management & ReportingCompile and submit MIS reports for Resource utilisation, project resourcing, recruitment costs, contractor costs and contract status for functional areas.Provide input to weekly and monthly management reports to Exco HOD in terms of Balance scorecards objectives.

Johannesburg Area, South Africa

Key role: To provide service excellence to clients and ensure the existing client base is maintained and developed.Responsibilities:Management of provider relations consultants (reps) nationallyDrive retention strategy with emphasis on reducing churning clients - deliver on churn/yield metricsUp-selling products to existing client base and ensure that Healthbridge clients use Healthbridge’s productsEnsure the provider relations consultants (reps) deliver on Healthbridge’s 3 primary clients values (i.e. client obsession, impeccable delivery, passion and commitment)Responsible for ongoing training of Healthbridge new and existing clients - Sign off client newslettersAnalyze client usage data to determine patterns of usage Responsible for the building, maintaining and upgrading of the CRM system, i.e. AccpacResponsible for the roll-outs for medical for medical aid changes, year-end existing and new productsMember of the user experience team for changes from current or generic user experience specificationHuman capital management function - manage performance management process and incentives/bonuses

Johannesburg Area, South Africa

Key role: To provide service excellence to clients and ensure the existing client base is maintained and developed.Responsibilities:Attend Board of Trustees (BOT) meetings and represent customer services.Co-ordinate (with scheme secretarial/fund management) and chair the operational administration meetings between Medscheme and the client. Manage the client liaison communication, conset, ex-gratia, quality assurance and site office functionality of 10 corporate/in-house schemes and the relationship and servicing functionality of all schemes. Maintenance of existing client base within the parameters of servicing (by setting up service level agreements) and building relationshipsSix Sigma business owner. Strategize, develop and implement appropriate calling/servicing programs/patterns for the clientCreating and maintaining management/reports pertinent to all areas of the department, data analysis and evaluation of staff performance and budget. Budget control and statistical reportingDevelop and maintain a performance management program for recruitment and disciplining of staff

Johannesburg Area, South Africa

Key role: To provide service excellence to clients and ensure the existing client base is maintained and developed.Responsibilities:Attend Board of Trustees (BOT) meetings and represent customer services.Co-ordinate (with scheme secretarial/fund management) and chair the operational administration meetings between Medscheme and the client. Manage the client liaison communication, conset, ex-gratia, quality assurance and site office functionality of 10 corporate/in-house schemes and the relationship and servicing functionality of all schemes. Maintenance of existing client base within the parameters of servicing (by setting up service level agreements) and building relationshipsSix Sigma business owner. Strategize, develop and implement appropriate calling/servicing programs/patterns for the clientCreating and maintaining management/reports pertinent to all areas of the department, data analysis and evaluation of staff performance and budget. Budget control and statistical reportingDevelop and maintain a performance management program for recruitment and disciplining of staff.

Johannesburg Area, South Africa

Key role:To manage project team members and interfaces to ensure the successful completion of the project, on time and within budget.Responsibilities:Application of the Medscheme project management methodology throughout the project life cycle with requirements detailed in the methodology metRequired documentation, e.g. project charters, change requests, project plans, etc. are accurate and up to date to reflect the current status of the project. Report progress on an ongoing basis in line with methodology requirements with close contact with business ownersProject management of scheme related projects and changes, including mergers, terminations and take-ons

Johannesburg Area, South Africa

Key role:Responsible for the analysis of industry and provide direction in terms of solution possibilities, revenue potential, risk issues and general opportunities in including preparation of a business needs analysis to ensure end user requirements are met and documented.Responsibilities:Prepare cost justification and return on investment + Identify enhancements to system design and developmentEnsure users involved and consulted for enhancements and development + enhancements to application are adequately tested and meet business requirements. Project management, planning and control.Branch visits before, during and after implementation of enhancements.System roll-out, Benefit realization and system evaluation, Gap analysis including Writing of user manual and train the trainerDesign and develop new management reports to ensure operational efficiency.

Master Of Business Administration (Mba), Business Administration And Management, General

Bcom, Management

Education record