• Manage a book of 23 MID (medically integrated dispensary) pharmaceutical portfolio• Act as the liaison between customers and the pharmaceutical companies by being the subject matter expert on product portfolio offer by pharmaceutical suppliers• Perform audits to ensure customers are on contracts and align with discounts and rebates• Collaborate with manufacturers on issue resolutions and opportunities• Send monthly IOD Onmark and Unity GPO roster to pharmaceutical suppliers and manufacturer specific rosters for Aveo, Novartis and PharmaEssentia. • Assist with customer enrollment and onboarding• Assist with processing and tracking member applications, declaration letters, and other forms

• Analyst and primary point of contact for six health systems & 340B accounts with 7+ million dollars in Rx and medical surgical sales• Improved contract margin cost of over $60,000 for calendar year 2023• Analyzed contract exclusions, gap, opportunities, and expirations on Power BI• Ran SQL in snowflake and use SAP to verify customer pharma information• Collaborated with Sales Manager, Regional Director, Suppliers, and GPO to ensure customers are on the best contracts• Utilized Salesforce for suppliers’ communication and SLA documentation

• Managed 18 direct reports (Financial Representatives) who obtained prior authorization approval from insurance company for elective surgeries• Department collected over $500,000 in surgery payment for FY22• Audited payments collected using the EPIC Cash Drawer Closing Report• Reviewed staff's productivity rate and cash collection amount• Completed employee’s yearly performance evaluation via PeopleSoft HCM• Conducted interview for open positions and help on board staff• Approved and made edits to staff’s timecard on Oracle KRONOS

• Created reports for a 695-bed teaching hospital pertaining to patient census, hospital charges, insurance payment, diagnosis code, and other data elements using the data mart in Excel• Created advanced formulas (VLOOKUP, HLOOKUP, SUM, SUMIFS, etc.) and pivot tables on Excel for month end reporting for executive leadership team ( c suite) using unit of service, man-hours, accounts payable, general ledger, sub ledger, and contract labor data• Extracted patient data from EPIC Shadow & updated SQL queries for AHCA submission • Monitored table build and trouble shoot ETL and SSIS deployment package issue and ensure automated reports are delivered to its platform timely (i.e., network folder, FTP, or emails)• Utilized SAP Business Objects and SSRS to run routine and ad hoc reports for customers • Used Allscripts EPSI to load general ledger data into PeopleSoft Financial

•Registered patient demographics and insurance information accurately into the EPIC EHR.•Performed insurance verification and scanned insurance card into patient's medical record. •Verified and collected any co-payment, bad debt, and self payment balances into the EHR.•Registered new patient appointments and follow-up appointments.•Worked in 30+ physician practices (Internal Medicine, Family, Pediatrics, Cardiovascular, Pulmonary, Urgent Care, Neurology, OBGYN, Maternal Fetal Medicine, Endocrinology, Bariatrics, Psychiatry, and Orthopaedics) in the Greater Charlotte Market as a PSC III in the float pool. •Scheduled remote and office pacer device check for St. Jude Medical, Medtronics, and Boston Scientific Devices. •Entered Electrophysiology (EP) charges for Novant Health Heart and Vascular Institute-Charlotte and Huntersville offices. •Scheduled 2-D echocardiogram, cardiolite stress test, echo stress test, venous doppler ultrasound, treadmill stress test, and other various cardiology testing appointments. •Assist office manager with follow-up referrals for Novant Health Steelecroft Pediatrics and Novant Health Medical Plaza Pediatrics.

•Prepared a financial dashboard for all Novant Health's Inpatient Care Specialists (hospitalist) in the Greater Charlotte Market, Greater Winston-Salem Market, Northern Virginia Market, and Coastal (NC) Market.•Helped calculate and analyze benchmark bonuses for Novant Health's Inpatient Care Specialists (NICS) managers and NICS providers. •Participated in Novant Health's pneumonia bundle project (BPCI) with the Center for Medicare and Medicaid Services (CMS) by visiting a skilled nursing facility (SNF) and sitting in on an interview to determine whether the SNF would be a good partner with Novant Health. •Calculated premium payments for NICS physicians and mid-level providers in the Greater Charlotte Market.•Processed NICS team members voucher payments and CME for the Greater Charlotte Market.•Registered NICS providers in the Greater Charlotte Market for ICD-10 and Hospice Care courses (CBL).•Participated in numerous executive meetings/conferences and 2 regional manger meetings.

•Worked with Blowing Rock Medical Clinic to complete the six required standards and guidelines for the 2014 Patient Care Medical Home (PCMH) renewal projection as a level II practice through Access Care of North Carolina•Documented workflows within the practice, made suggestions for improvement, and helped write up policies and procedure for the practice•Used electronic health records (EHR) to identify factors needed to address quality improvement standards set by the National Committee of Quality Assurance (NCQA) amongst patients in the practice