● Oversees the operational performance of the ambulatory business service lines for the Houston regional locations—developing and monitoring quality metrics, communicating analysis to senior leadership, and ensuring compliance with regulatory requirements. ● Manages programs and standards to measure and evaluate safety, service, and quality improvement including developing a revenue and growth report for the Breast Surgical fellowship program, that highlighted an average financial increase of $92,000 by designating fellows as Clinical Specialists sooner.● Monitors key performance indicators (KPIs) including productivity metrics, staffing models, budget forecasting, and patient demographics to ensure quality product lines and steward strategic growth.● Analyzes financial data as an indicator of business performance including EBITDA, profit, net revenue, and operational overhead—providing recommendations to executive leadership to support data-driven decision-making. ● Develops processes and systems that foster high performance, collaborating with leaders across the hospital to implement analytics tools to enhance physicians' understanding of productivity measurements and their effect on operations, budgeting, and compensation.● Serves as a strategic advisor to regional leadership teams—providing the data and analysis to develop and maintain staffing models across the Houston region.

● Directed the strategic planning, fiscal management, and operational administration across five service lines including Stem Cell Transplantation, Leukemia Center, Lymphoma Myeloma Care Center, Bone Marrow Aspiration Clinic, and Apheresis Clinic— fostering effective operations that align with business strategy and ensuring optimum patient care for more than 100,000 visits annually.● Administered a cumulative annual budget of $20 million—forecasting spending, controlling costs, and leveraging financial planning tools to ensure proper documentation and oversight.● Maintained expertise in HIPAA and JCAHO compliance standards—leading training efforts with staff and monitoring for compliance with regulatory requirements. ● Prepared and delivered monthly financial performance reports to the Center's operations committee, providing insights and recommendations on strategies to improve efficiency and effectiveness.

● Responsible for the strategic operations and administration of the IT division for the University—aligning strategy to organizational objectives, implementing process improvements, and ensuring optimum operations for the 1,385 employees across the University. ● Led a team of five across business services and finance—recruiting and retaining talent, assessing performance, training on university standards, and monitoring the quality and effectiveness of operations.● Led contract negotiation and preparation for university contracts and affiliation agreements, ensuring adherence to institutional guidelines and timely submission.● Served as a subject matter expert for department administrators on state law and administrative regulations to ensure departmental compliance—leveraging superior communication skills to resolve compliance issues. ● Developed and enforced departmental policies and procedures to align with the University of Houston System and State regulations—leveraging legal expertise to interpret and implement policies.

● Provided expert counsel to clients regarding business entity formation, governance, and human resources matters, ensuring compliance and effective structuring of licensing and service agreements.● Reviewed, drafted, and negotiated various client contracts, performance agreements, and licensing arrangements to secure favorable terms and protect client interests.● Conducted client intake interviews, conducted research, prepared motions, and facilitated the negotiation of plea agreements to achieve optimal outcomes for clients.

● Served as the operations and human resources lead for the University department—overseeing administrative support, logistics for special events and projects, and communicating with cross-functional stakeholders and departments. ● Managed general accounting functions, including preparing yearly operation budgets, generating monthly financial reports, managing purchases, account reconciliation, accounts payable and receivable, payroll adjustments, and procurement card transactions.● Oversaw departmental human resource functions, including creating job announcements, making hiring recommendations, organizing hiring committees, and managing University leave programs.● Directed staff and efficiently managed daily business operations for the Department of Public Safety, providing engaged leadership and coaching to foster a collaborative and productive team.