Christopher Stroud Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

• Delivers technical support for security surveillance HW and SW and customer support for Vonage enterprise-level phone systems.
• Grew from 1 to 8 contracts supported; was cross trained on several critical areas directly affecting uptime for customers.
• Supported low-voltage door locking hardware, software, and access control through key readers and stand-alone PCs.
• Configured routers, whitelisted IP address; configured systems and switches.
• Demonstrated knowledge of OSI, DHCP, DNS, VPN, Routing, Port Forwarding, QOS, IP addressing, and other internet elements.

Phoenix, Arizona Area

Support the software Quickbooks on both a direct customer and internal employee level, and provide technical support regarding its functioning, usage, or instillation, as well as data migration.

Phoenix, Arizona Area

• Provided technical support, customer service, and troubleshooting for satellite radio users.
• Ranked #1 in customer satisfaction surveys companywide with near perfect scores in quality assurance.
• Selected for elite team of 3 agents to handle previously unresolved tickets, chosen from a pool of 45 technicians.
• Earned Subject Matter Expert status for Advanced Satellite Radio troubleshooting; received certification.

Phoenix, Arizona Area

Independent contractor for Vonage; primarily dealing with on-site technical support, including troubleshooting and setting-up new and in use VOIP systems; correcting any connectivity problems, ensuring a dial tone on all phones, and internet functionality where needed. Other jobs also included basic knockdown procedures of low voltage cable, bending.

Laveen, AZ

Maintaining and fixing all maintenance issues that may arise throughout occupancy.

Laveen, AZ

Complete renovation of a four bedroom home with successful completion of goal of market rent. Jobs included the sourcing and coordinating skilled labor for tile and carpet, materials, painting, and screening of potential tenants. Upon completion and Tenants moving in I am in charge of maintaining and fixing all maintenance issues that may arise throughout.

Phoenix, Arizona

Created and implemented the sales plan with each store manager, authored credits and store orders, and merchandised products to include display and shelf building maintenance, exhibit disposal, and restacking. Supplementary responsibilities included covering additional territories due vacancies and vacations and the assumption of supervisor’s duties and.

Laveen, AZ

Worked with store crew to collectively merchandize new product, maintain backstock, and facilitate store opening. Frequently stayed beyond work schedule to assist other departments and customers.

Phoenix, Arizona

Loaded and unloaded air cargo cans, separated mail on the belt, searched and found packages throughout the warehouse, and delivered mail to customers. Worked split shifts AM (6:00-8:00) and PM (5:45-7:00)

Ontario, California

Facilitated the unloading and loading trucks; surpassed package handling guideline requirements; and regularly chosen to perform extra work. This position required successful completion of Hazmat training.

Upland, CA

Cooked and fulfilled orders to customer specifications, used the cash register, delivered, and maintained the kitchen/restaurant. Rapid assimilation of numerous delivery areas was essential.

Chicago, IL

Prepared fish food (including cutting beef heart and grinding up fish), prepared packages for retail stores (weighing fish food, filling various size bags, frozen cubes, and sealing packages). Assisted in the repair and construction of an in ground Koi pond.

Arlington Heights, IL

Took orders, handled cash register, prepared sauces and food (including pizza, ribs, chicken, fries, and lasagna) and maintained the kitchen.

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies, 3.44

Activities and Societies: Deans List Honor Roll

Associate'S Degree, General Studies, 3.44

Activities and Societies: Deans List Honor Roll