Struan Mirren Email & Phone Number

United Kingdom

Glasgow, United Kingdom

Use required contact tools (Phone/Ticket/Chat) for technical assistance in performing Tier 1 and 2 support.Incident detailed documentation in Service Now or other required applications for any work performed.Complete checklist of daily operational tasks to ensure system availability before production hours and monitor system performance.Provide hardware setup, imaging, upgrades, repair, and inventory for PCs at the local site.Administrate or facilitate the administration of IDs and Applications accesses. Create and update Support Documentation.Provisioning and shipment of PCs as required, for both small and large projects.Work flexible hours and accommodate any of the IT Support Services shifts.

Glasgow, United Kingdom

Escalating IT issues to the IT manager where necessaryResponsible for managing backups and tape rotationDiagnosing and resolving technical issuesUndertaking small- to medium-sized IT projects as instructed by the IT managerProviding desktop and server supportSupporting and maintaining MS Server/Desktops and MS ExchangeSetting up and configuring new laptops and desktopsInstalling authorised software to laptops and desktopsEnsuring security and upgrades are applied to desktops and laptops and kept up to dateAntivirus installation to all desktops and laptopsFault finding to laptops and desktopsReporting faults and maintaining logs on servers, desktops and laptopsCompleting internal user moves including phonesPatching of network and phonesMaking of Cat 5 e network cables were necessaryEnsuring all logs for equipment and users are maintainedSetting up and configuring new core serversInstalling authorised software to core serversEnsuring patches and upgrades are applied to core serversFault finding to core serversCreating purchase requisitions for IT hardware/softwareExchange server mailbox maintenance including archiving mailboxesSetting up new users and disabling expired accounts in accordance with HR requirements Adhering to company protocol as laid out in the Company HandbookAdditional responsibilities as requested by the IT manager

Glasgow

Ensuring each customer receives the best possible experience whilst delivering effective solutions to the challenges our customers face;Interacting with customers in an empathetic and professional manner;Meeting compliance and regulatory standards at all times;Working towards and achieving monthly set targets.

Clydebank

Greeting customers who enter the shop.Be involved in stock control and management.Assisting shoppers to find the goods and products they are looking for.Being responsible for processing cash and card payments.Stocking shelves with merchandise.Answering queries from customers.Reporting discrepancies and problems to the supervisor.Giving advice and guidance on product selection to customers.Balancing cash registers with receipts.Dealing with customer refunds.Keeping the store tidy and clean.Responsible dealing with customer complaints.Working within established guidelines, particularly with brands.Attaching price tags to merchandise on the shop floor.Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.Receiving and storing the delivery of large amounts of stockKeeping up to date with special promotions and putting up displays.

Bachelor Of Science (Bsc), Computer Networking

Hnd, Technical Support

Hnc, Computing

Education record

Education record