Maintain company wide internal network and workstations. Administrate Windows SBS, Active Directory, Windows 7, Planswift, Outlook, and Windows Updates. Solve any issue tickets when received. Update and maintain large format printer, and internal wifi. Estimate floor covering solutions. Oversee any currently awarded bids On-Site. Install Carpet, VCT, Base, and Vinyl Flooring.

Taking, de-escalating, and resolving supervisor escalationsCoached 48 frontline representatives on new processes and new technologyRegularly deal with confidential and personal information with tactSupported all backend and frontend Fiber, IPTV, DSL, VDSL, city wide WiFi, and Bonded DSL on a regular basisTroubleshot and provisioned DSLAM, Redback servers, and ALU serversTroubleshot network wide Work At Home Citrix connectionsHelped set up support for new Data ProjectsLAN orientation and full Windows networking support via remote programsProvided support over the phone, via chat, and over remote control on up to six customers simultaneouslyConfigured both Mac OSX and Windows (8, 7, Vista, XP, NT, and Windows 2000) internet connectivity and local network connections both wired and wirelessConfigured file sharing and LAN connectivitySupport of all email clients, office applications, and all third party software requested by the end userRemoval of virus and malware infections without reinstalling operating systems. This included providing information to the end user to help prevent future infectionTroubleshooting operating system errors and issuesReinstalling operating systems when requested or required via remote/phoneDiagnosed hardware related issues and provided potential solutionsInstalled and troubleshot and third party hardware. Including but not limited too: printers, networked printers, digital cameras, network interface cards, RAM, and hard drives

Supervised 9 staff members and delegated tasksAssisted with implementing RFID tracking for an Automated Auction Inventory systemImplement the most efficient way to relocate vehiclesDealer instruction/Customer ServiceRetrieval of clients from an AirportInventory drop off vehicles and drive to locationUsing the AS400 System inventoried all car locationsAssigned car location in auctionRFID tracker install and implementation