Stuart Adams Email & Phone Number

Cradley Heath, England, United Kingdom

• Processing licence applications in accordance with the Council’s procedures.• Giving advice and guidance in licensing matters both on the phone and in person.• Booking office appointments, MOT’s and Interim Safety Checks using an office diary system.• Checking DBS application forms and ensuring relevant forms of identification are received.• Making up taxi licence plates and badges.• Issuing Taxi Licences in line with policy guidelines.• Issuing reminder/renewal paperwork to all existing licensees when appropriate.• Taking payments and fees on chip and pin machines.• Taking payments over the telephone using CivicaPay secure payment software.• Assisting with multi-agency road safety operations when required.• General vehicle inspections in accordance with the Licensing Policy Handbook.• Sorting and re-filing paper files in numerical reference number order in line with GDPR.• Re-filing misfiled single documents in to the correct customers file.

*** This is part time approx 8 hours per week and not my main job ***• Instructing students of all ages in a warm-up and cool down• Group tuition of karate, ensuring the high standards of the federation are maintained• Tuition of any student who requires intervention and professional input to ensure maximum success rate • Providing feedback to students and parents • Teaching and providing cover for senior instructors at the Headquarters• Ensuring all new clients receive a warm welcome and that good customer service is provided at all times• Cash handling • Maintaining and updating social media

Oldbury, England, United Kingdom

• Table official at National Karate Tournaments• Operating an electronic scoreboard and stopwatch• Organising and completing tournament paperwork• Liaising with other table officials and referees• Booking in competitors• Ensuring competitors are ready for upcoming events

Birmingham, England, United Kingdom

• Adhere to all regulatory guidelines relative to mortgage processing.• Performing Anti Money Laundering checks.• Answer and manage incoming and outgoing calls while recording accurate messages.• Answer and manage incoming emails from internal and external customers.• Scan documentation and email to internal and external customers.• Handling customer complaints and seeing them through to resolution.• Trained new and existing staff on current mortgage processes and banking systems.• Developed illustrated training material to provide clear and effective training.• Amend and update customer’s data ensuring data protection principles are adhered to.• Sending internal and external payments to customers using various banking systems.• Applying payments to customer’s mortgage accounts.• Providing written mortgage redemption quotes.• Re-working customer’s interest and payments and adjusting the customers account.• Managed and recovered over £19,000 following a system incident.• Planned and developed a paperless process using Abode Acrobat saving paper and external storage costs.• Generated an all-in-one Payment Requisition Form using Microsoft Excel replacing over 30 existing forms and freeing up hard-drive space.

Business Administration Levels 1 And 2

Activities and Societies: • Word Processing Level 1 – Distinction • Business Administration Level 1

Gcses

A good standard of high school education: GCSE’s including English & Maths