Stuart Bell Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

I have had the privilege to be entrusted with working on a number of projects as a Business Analyst.I have relished the responsibility of being the conduit between where the project begins and the individuals that will come to benefit from it.Below lists a number of those responsibilities that are part of my everyday role.- Liaising with key stakeholders throughout project cycles- Facilitating business requirements between business and technical teams- Delivering end… Show more I have had the privilege to be entrusted with working on a number of projects as a Business Analyst.I have relished the responsibility of being the conduit between where the project begins and the individuals that will come to benefit from it.Below lists a number of those responsibilities that are part of my everyday role.- Liaising with key stakeholders throughout project cycles- Facilitating business requirements between business and technical teams- Delivering end user requirements through constant collaboration- Training end users in workshop environments and remotely - Creating video training guides and presenting webinars - Full ownerships of a number of newly introduced business systems- Driving adoption of new business systems through continuous improvement and development- Actioning change and enhancement requests- Understanding the need to be agile ad dynamic in an ever moving workplace Show less

- Preparing NetSuite ERP platform for company national rollout- Performing testing of integration between software environments- Project managing state rollout of new company system including staging, resource planning and training- Trouble shooting technical issues and reporting back to vendor- Liaising with key stakeholders and performing essential system maintenance - Providing full end to end system support to all network users-… Show more - Preparing NetSuite ERP platform for company national rollout- Performing testing of integration between software environments- Project managing state rollout of new company system including staging, resource planning and training- Trouble shooting technical issues and reporting back to vendor- Liaising with key stakeholders and performing essential system maintenance - Providing full end to end system support to all network users- Engaging in system enhancement requests and deployment- Inventory management of ICT Hardware Show less

Providing high quality program related assistance to staff members at RDNS centres and out in the fieldTroubleshooting client technical issues via telephone, email and face to face.Remote accessing of clients devices to resolve technical issues.Investigating performance issues with Camillus, Kiritaki, Roster On, Call Agent and Gemino. Creating user accounts for Camellias, Kiritaki and GeminoRunning scripted downloads from Gemino to determine errors and data discrepancies… Show more Providing high quality program related assistance to staff members at RDNS centres and out in the fieldTroubleshooting client technical issues via telephone, email and face to face.Remote accessing of clients devices to resolve technical issues.Investigating performance issues with Camillus, Kiritaki, Roster On, Call Agent and Gemino. Creating user accounts for Camellias, Kiritaki and GeminoRunning scripted downloads from Gemino to determine errors and data discrepancies. Auditing user uploads on Camillus to determine errors and data discrepanciesRecovering lost data, communications and attachments on Camillus and Call Agent.Participating in the rollout of new business models in the companies call centre including installation and testing of Call Agent software.Testing company applications on new Windows7 platform.Responding to client needs in a timely manner and providing high level supportMeeting department KPI standardsIncident logging of all completed and outstanding tasksOn call support for out of hours operations.Adhering to escalation processes and liaising with level 2 department regarding resolution requirements and timeframes. Liaising with other departments regarding required upgrades to software and hardwareAdhering to company privacy protocols Show less

- Responding to photography staff technical issues via email and telephone - Investigating issues related to FotoWeb picture archive software and online database - Experienced in using Adobe Photoshop for editing images - Responding to network issues and data transfer enquiries including testing connections and router configuration - Technical assistance on-site at sporting events to assist with Mac Powerbook G4 issues.

Bachelor'S Degree

Btec National Diploma