• UK Product Champion on AGORA project – the introduction of a new global underwriting platform (Property, Casualty, and five other lines) across Generali Global Corporate & Commercial• Created an Operational Dashboard Report, highlighting key areas for Service Level Agreements.• Introduced a review of procedures, improving workflow efficiency.• Worked with an external consultant to implement a Process Optimisation Project, moving tasks equivalent to 3.0 FTE away from underwriters… Show more • UK Product Champion on AGORA project – the introduction of a new global underwriting platform (Property, Casualty, and five other lines) across Generali Global Corporate & Commercial• Created an Operational Dashboard Report, highlighting key areas for Service Level Agreements.• Introduced a review of procedures, improving workflow efficiency.• Worked with an external consultant to implement a Process Optimisation Project, moving tasks equivalent to 3.0 FTE away from underwriters into operations.• Headed the operational continual improvement part of this project.• Defined and introduced a new sanctions checking process with Compliance.• Coordinated both internal and external audits and reviews, including ELTO and Pool Re.• Improved communication and data quality scores through regular reviews with our offshore partner. Show less

• Introduced a reporting system to highlight Key Performance Indicators for customer service.• Developed a quality review process to satisfy the needs of supporting Insurers.• Streamlined existing work processes, reducing “double keying” of data and increasing efficiency.

Managed a team responsible for servicing / pre-underwriting of new business and renewals, and handling mid-term adjustments.Grew team from ten Underwriting Account Managers (UAMs) to 29 UAMs over the course of four years through hiring new recruits and developing / coaching existing employeesWorked closely with Branch Managers and delivered on Service Level Agreements for quality of work (team maintained 98% accuracy) and timelinessDeveloped talent within the team and… Show more Managed a team responsible for servicing / pre-underwriting of new business and renewals, and handling mid-term adjustments.Grew team from ten Underwriting Account Managers (UAMs) to 29 UAMs over the course of four years through hiring new recruits and developing / coaching existing employeesWorked closely with Branch Managers and delivered on Service Level Agreements for quality of work (team maintained 98% accuracy) and timelinessDeveloped talent within the team and had five UAMs successful in moving on to Development Underwriter rolesManaged the Pool Re Quarterly Premium Declarations process, achieving consistent satisfactory Pool Re audit returns Show less

Assisted the Regional Underwriting Manager in the development of new business opportunities in the commercial middle market for the Midlands and South West Region. Underwriting referral point for new business enquiriesManaged the day to day workload of the regional team of underwriters in order to focus resources on key brokers or best prospects for new business successFrom the start of 2012 was involved with a project that looked at new structure of the company and I… Show more Assisted the Regional Underwriting Manager in the development of new business opportunities in the commercial middle market for the Midlands and South West Region. Underwriting referral point for new business enquiriesManaged the day to day workload of the regional team of underwriters in order to focus resources on key brokers or best prospects for new business successFrom the start of 2012 was involved with a project that looked at new structure of the company and I represented the potentially affected employees from my region. Show less

Managed a team of five to six underwriters dealing with renewals and mid term adjustments for mid-market businessMaintained a renewal retention rate in excess of 85% over a five-year periodIn a softening market over the five years our average rate reduction was 1.5% (target was to be less than 2.0%)Developed broker relationships on existing accounts across the team by targeting resources effectivelyRan the team effectively ensuring all underwriting audits… Show more Managed a team of five to six underwriters dealing with renewals and mid term adjustments for mid-market businessMaintained a renewal retention rate in excess of 85% over a five-year periodIn a softening market over the five years our average rate reduction was 1.5% (target was to be less than 2.0%)Developed broker relationships on existing accounts across the team by targeting resources effectivelyRan the team effectively ensuring all underwriting audits, performance reviews and development plans were completed by their required deadlines Show less

Managed a team of eighteen underwriting advisers and two administration staff. The team dealt with renewals, conversions and mid term adjustments on complex commercial business

Dealt with allocated renewals

Managed the Small Commercial Business Team

Senior Systems Developer working in the IT Project Co-Ordination Team

Systems developer on Management Information systems

Underwriting Team Leader working in the Specialised Industries team

Small Commercial Business Team Leader