-

- Act as central liaison for all Transition activities- Put in to operation the relevant contract SLA’s and obligations - Deliver Managed Service (Service Desk, Incident, Problem, Change, Data Centre Services); using industry best practice to ensure highest possible customer satisfaction from conception to effective Business As Usual Operation - Manage day to day Transition project communication both within internal and external stake holders and produce relevant reports… Show more - Act as central liaison for all Transition activities- Put in to operation the relevant contract SLA’s and obligations - Deliver Managed Service (Service Desk, Incident, Problem, Change, Data Centre Services); using industry best practice to ensure highest possible customer satisfaction from conception to effective Business As Usual Operation - Manage day to day Transition project communication both within internal and external stake holders and produce relevant reports accurately and in a timely manner at the agreed frequency. - Co-ordination and delegation of activities whilst retaining overall ownership Show less

- Identify potential risks and raise awareness to the appropriate individuals- Design and Implement ITSM for new Customer take on- Analyse previous incumbent call stats to ensure accurate cost models are identified- Creation of Service Designs to detail how services will be delivered

- Excellent desktop and server diagnostic skills with advanced troubleshooting of Windows environment- Solid experience in Exchange- Good Citrix XenApp experience- VMware