National Showcase Operations Manager
Maximise utilisation and extend business opportunities by leading the delivery of customer engagements within seven national showrooms and external events through the application of technical innovation and superlative operational management.Achievements:Created and implemented a National Showcase “working rhythm” strategy, aligned with Sales & Marketing activities to provide innovative state-of-the-art customer engagement facilities. This resulted in a streamlined and repeatable customer experience as well as reinforcing the company’s market leadership position.Re-designed, commissioned and delivered a comprehensive services and solution network infrastructure by transitioning from physical on-site hardware to multiple AWS cloud environments. This initiative led to enhancing network uptime to 97.8% availability and associated cost reductions.Planned and delivered periodical technical trade show stands with floor spaces of up to 500m2, including budgeting, design, installation logistics, IT infrastructure and sales rostering. Notably, the outcomes surpassed expectations, with lead generation and opportunities won exceeding the plan by 81% and 87%, respectively.