Technical Domain Manager
CurrentResponsible for a portfolio of services across core technologies such as Cloud (Azure & AWS), virtualization, server, networks, storage, identity, and disaster recovery. The role drives the reactive and pro-active ITIL support processes to manage the platforms. This includes incident, problem, change, configuration, access, release, knowledge management, service improvement, and early identification and management of service risks to manage availability and capacity. I provide technical… Show more Responsible for a portfolio of services across core technologies such as Cloud (Azure & AWS), virtualization, server, networks, storage, identity, and disaster recovery. The role drives the reactive and pro-active ITIL support processes to manage the platforms. This includes incident, problem, change, configuration, access, release, knowledge management, service improvement, and early identification and management of service risks to manage availability and capacity. I provide technical leadership and direction to colleagues (projects, designers and architects) and vendors to ensure alignment of the services provided by the platforms with the ITSS KPIs.Reporting to: Senior Manager Platform Services Show less