Stuart Cutler Email & Phone Number

Courtenay, British Columbia, Canada

Providing IT support and operations to ensure fantastic experience for resort guests

Edmonton, Canada

Accountable for overall growth, quality of delivery, and 100% customer satisfaction with Microsoft support services• Working closely with customers, planned, organized, and executed on delivery plan for tactical engagements, achieving IT goals.• Led team in project coordination of Microsoft, partner, and customer resources; implemented business IT solutions efficiently and met project deadlines.• Proactively identified and understood any potential business or technical issues… Show more Accountable for overall growth, quality of delivery, and 100% customer satisfaction with Microsoft support services• Working closely with customers, planned, organized, and executed on delivery plan for tactical engagements, achieving IT goals.• Led team in project coordination of Microsoft, partner, and customer resources; implemented business IT solutions efficiently and met project deadlines.• Proactively identified and understood any potential business or technical issues that could impact attainment of objectives. Engaged additional resources, when required, to achieve resolution.• Identified areas for improving IT operations and recommended proactive engagements focused on enhancing and optimizing Microsoft architecture.• Contributed to continual improvements by sharing best practices and learnings across the team.• Relied on for mentoring and coaching new and established Technical Account Managers, helping build capabilities and knowledge. Show less

Edmonton, Canada

Managed and reviewed the delivery of support services that drove outcomes aligned to customer goals. Improved customer IT health through service delivery, planning, and execution• Single point of contact for operational activities for Microsoft Premier Support customers.• Managed, escalated, and provided satisfactory resolution of customer technical support, service, and infrastructure issues.• Planned proactive and effective IT engagements that assisted customers with their… Show more Managed and reviewed the delivery of support services that drove outcomes aligned to customer goals. Improved customer IT health through service delivery, planning, and execution• Single point of contact for operational activities for Microsoft Premier Support customers.• Managed, escalated, and provided satisfactory resolution of customer technical support, service, and infrastructure issues.• Planned proactive and effective IT engagements that assisted customers with their priorities Show less

Reading, United Kingdom

Provided in-depth technical support for Windows Server products covering a variety of technologies such as Active Directory, Setup and Clustering• Gained experience on all aspects of the Windows platform and resolved calls on a variety of topics and with increasing levels of complexity.• Mentored and assisted colleagues on call progression and resolution, taking ownership of customer contact where appropriate