Head Of Customer Service
Current
Apr 2021 - Present
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Stuart Dougan Email & Phone Number
Head Of Customer Service
at
Bugler Group Limited
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Head Of Customer Service
Location
London, England, United Kingdom
Company size
Who is Stuart Dougan? Overview
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Quick answer
Stuart Dougan is listed as Head Of Customer Service at Bugler Group Limited, a with 48 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Stuart Dougan.
Stuart Dougan previously worked as Senior Customer Liaison Manager at Keepmoat Homes and Regional Handover Manager at Lovell Partnerships Ltd. Stuart Dougan studied at Hermitage Academy - Strathclyde Scotland.
Company email context
Email format at Bugler Group Limited
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Bugler Group Limited
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Profile bio
About Stuart Dougan
I am a highly experienced Head of Department for Customer Care who has successfully fulfilled this demanding role in both the Private Development sector and in Contract Construction which is where I am currently employed.I am naturally driven with an appetite for achieving and maintaining the delivery of a service that will meet and exceed client expectations . My appreciation and attention toward client satisfaction has enhanced my reputation within the companies I have worked for as someone who consistently achieves the delivery of the highest quality of Customer Care. With the desire to continually progress and develop, my career progression has seen me evolve to my present position. I continue to be effective and adapt to business needs which shows in the successful delivery of client satisfaction on various project types many of which have been of a major nature.I have worked for comparatively few companies as I esteem to be a loyal member of any company that I work for and hope that I will bring valuable experience and talents that will assist further company development and performance.
Listed skills include Construction, Project Management, Contract Management, Construction Management, and 6 others.
Current workplace
Stuart Dougan's current company
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Bugler Group Limited
10 roles · 37 years
Stuart Dougan work experience
A career timeline built from the work history available for this profile.
Senior Customer Liaison Manager
Dec 2019 - Apr 2021
Regional Handover Manager
Assisting the delivery of defects free homes promoting a collaborative approach with the site and sales team through the implementation and management of a vigorous quality inspection process. Managing clients and purchasers expectations throughout the customer journey through to legal / practical completion. Assisting the aftercare team post completion ensuring relationship continuity and aftercare support is maintained with both client and homeowners.
Feb 2017 - Dec 2019
Handover Manager
Managing quality assurance throughout build process working closely with site team. Benchmarking new build homes to set quality standard. Responsible for inspecting and signing of completed homes in advance of practical completion / legal handover. Management of client relations. Managing the snagging and inspection process to achieve and deliver a high level, quality product leading to client/homeowners satisfaction.
Dec 2010 - Feb 2017
Customer Service Manager
Line managers responsibilities which include carrying out appraisals, setting KPI's overall support to department. Resolving customer complaints and attending NHBC resolutions. Carry out inspections to new build homes. Close collaboration between all departments including both site and sales team.
2006 - 2008
~2 yrs
Complex Customer Liaison Officer
Responsible for all aftercare on flagship project. Liaising with construction and sales team. Interaction with purchasers pre and post legal completion. Logging and managing defects. Direct point of contact for homeowners.
2004 - 2006
~2 yrs
Customer Service Manager
Responsible for delivering and maintaining high standard of customer care. Managing the implementation of polices and procedures. Development and training responsibilities. Carry out appraisal's and setting KPI's..
2001 - 2004
~3 yrs
Customer Service Supervisor
Responsible for supporting the day to day running of the department. Assisting with abscence and holidays. Direct involvement with escalated complaints. Monitoring timekeeping. Motivating team members and leading by example.
1998 - 2001
~3 yrs
Installation Supervisor
1996 - 1998
~2 yrs
Cable Installer
1990 - 1996
~6 yrs
Team & coworkers
Colleagues at Bugler Group Limited
Other employees you can reach at bugler.co.uk. View company contacts for 48 employees →
PE
Phoebe Evans Khan
Colleague at Bugler Group LimitedWaltham Abbey, England, United Kingdom
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IS
Isobel Stonely
Colleague at Bugler Group LimitedRickmansworth, England, United Kingdom
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SW
Scott Willson
Colleague at Bugler Group LimitedUnited Kingdom
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KF
Keith Franklin
Colleague at Bugler Group LimitedUnited Kingdom
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MB
Mark Bowron
Colleague at Bugler Group LimitedLondon, England, United Kingdom
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GM
Greg Mcgovern
Colleague at Bugler Group LimitedYateley, England, United Kingdom
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SA
Sarah Adamson
Colleague at Bugler Group LimitedHemel Hempstead, England, United Kingdom
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LB
Lee Brooks
Colleague at Bugler Group LimitedBedford, England, United Kingdom
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RH
Robert Hindle
Colleague at Bugler Group LimitedGreater London, England, United Kingdom
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CP
Charlotte Pullan
Colleague at Bugler Group LimitedUnited Kingdom
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Phoebe Evans Khan
Colleague at Bugler Group LimitedWaltham Abbey, England, United Kingdom
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IS
Isobel Stonely
Colleague at Bugler Group LimitedRickmansworth, England, United Kingdom
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SW
Scott Willson
Colleague at Bugler Group LimitedUnited Kingdom
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KF
Keith Franklin
Colleague at Bugler Group LimitedUnited Kingdom
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MB
Mark Bowron
Colleague at Bugler Group LimitedLondon, England, United Kingdom
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GM
Greg Mcgovern
Colleague at Bugler Group LimitedYateley, England, United Kingdom
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SA
Sarah Adamson
Colleague at Bugler Group LimitedHemel Hempstead, England, United Kingdom
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LB
Lee Brooks
Colleague at Bugler Group LimitedBedford, England, United Kingdom
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RH
Robert Hindle
Colleague at Bugler Group LimitedGreater London, England, United Kingdom
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CP
Charlotte Pullan
Colleague at Bugler Group LimitedUnited Kingdom
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1 education record
Stuart Dougan education
-
Hermitage Academy - Strathclyde Scotland
FAQ
Frequently asked questions about Stuart Dougan
Quick answers generated from the profile data available on this page.
What company does Stuart Dougan work for?
Stuart Dougan works for Bugler Group Limited.
What is Stuart Dougan's role at Bugler Group Limited?
Stuart Dougan is listed as Head Of Customer Service at Bugler Group Limited.
Where is Stuart Dougan based?
Stuart Dougan is based in London, England, United Kingdom while working with Bugler Group Limited.
What companies has Stuart Dougan worked for?
Stuart Dougan has worked for Bugler Group Limited, Keepmoat Homes, Lovell Partnerships Ltd, Bouygues Uk Ltd, and Bryant Homes Scotland Limited.
Who are Stuart Dougan's colleagues at Bugler Group Limited?
Stuart Dougan's colleagues at Bugler Group Limited include Phoebe Evans Khan, Isobel Stonely, Scott Willson, Keith Franklin, and Mark Bowron.
How can I contact Stuart Dougan?
You can use AeroLeads to view verified contact signals for Stuart Dougan at Bugler Group Limited, including work email, phone, and LinkedIn data when available.
What schools did Stuart Dougan attend?
Stuart Dougan studied at Hermitage Academy - Strathclyde Scotland.
What skills is Stuart Dougan known for?
Stuart Dougan is listed with skills including Construction, Project Management, Contract Management, Construction Management, Project Planning, Contract Negotiation, Budgets, and Procurement.
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