Stuart Dowell Email & Phone Number

Gateshead, England, United Kingdom

Providing customer service support for corporate customers in regards to their card payment processing queries via email and telephony.

Customer service support for online customers will telephony and email queries with regards to their card processing system.

Leicester, Leicestershire, United Kingdom

The role involves providing support to a team of 8 Senior Business Managers in all service, credit, and other portfolio administration activities associated with managing the customer base. Main duties include account opening, excess management, diary booking, processing of new loans and overdrafts, and promoting appropriate bank products to customers such.

Leicester, Leicestershire, United Kingdom

On a 12 months secondment I provided direct support to a portfolio of around 300 business customers, dealing with any general queries, small lending propositions, and also face to face customer reviews. Due to my success in my previous role, I was also requested to train two new business advisers and act as their mentor during this period.

Leicester, Leicestershire, United Kingdom

For over two years I worked as a direct support to one of the top performing Senior Business Managers in the country. I was responsible for managing their diary, account opening, processing of new lending requests and dealing with whatever work that was created from the customer meetings. I was the sole contact for the customer base, dealing with any query.

Nottingham, Nottinghamshire, United Kingdom

As an underwriter I was required to assess borrowing requests from personal customers. I also dealt with customer lending and charges queries in a timely manner whilst working as part of a team, and achieving targets in all aspects of call handling procedures. For the last 2 years I supported my team as their deputy manager which included floor monitoring.

Nottingham, Nottinghamshire, United Kingdom

For 3 years I worked at an international banking centre dealing with the processing of shipping documents for customers importing goods. I also dealt with payments abroad, incoming international payments, cheque negotiations and any general customer enquiries.

Leicester, Leicestershire, United Kingdom

Based at Next Head Office, I provided its customers with information and support to ensure that all enquires relating to their home orders were resolved promptly and efficiently, using initiative and experience in a pressurised environment. For the last year in the department I worked as a sole contact point for Next and the staff of their main furniture.

Higher National Diploma, Business Studies

Ordinary National Diploma, Business Studies

5 'O' Levels Including Maths And English