Stuart Dowell Email & Phone Number

Gateshead, England, United Kingdom

Providing customer service support for corporate customers in regards to their card payment processing queries via email and telephony.

Customer service support for online customers will telephony and email queries with regards to their card processing system.

Leicester, Leicestershire, United Kingdom

The role involves providing support to a team of 8 Senior Business Managers in all service, credit, and other portfolio administration activities associated with managing the customer base. Main duties include account opening, excess management, diary booking, processing of new loans and overdrafts, and promoting appropriate bank products to customers such as credit cards, card processing and online banking. As a direct telephone support for our customers, I deal with investigating complex transactions and gathering information in order to make sound and accurate decisions under Financial Conduct Authority guidelines. I also supported my manager through staff training, leading presentations on bank products, and brain storming for new service ideas at our weekly meetings.

Leicester, Leicestershire, United Kingdom

On a 12 months secondment I provided direct support to a portfolio of around 300 business customers, dealing with any general queries, small lending propositions, and also face to face customer reviews. Due to my success in my previous role, I was also requested to train two new business advisers and act as their mentor during this period.

Leicester, Leicestershire, United Kingdom

For over two years I worked as a direct support to one of the top performing Senior Business Managers in the country. I was responsible for managing their diary, account opening, processing of new lending requests and dealing with whatever work that was created from the customer meetings. I was the sole contact for the customer base, dealing with any query they had in an efficient and timely manner. I attended the bank’s achievers awards 2 years running within this role.

Nottingham, Nottinghamshire, United Kingdom

As an underwriter I was required to assess borrowing requests from personal customers. I also dealt with customer lending and charges queries in a timely manner whilst working as part of a team, and achieving targets in all aspects of call handling procedures. For the last 2 years I supported my team as their deputy manager which included floor monitoring to ensure that enough advisors were available to deal with the volume of incoming calls, providing feedback to staff from call monitoring, and holding staff meetings to provide any updates on products or procedures.

Nottingham, Nottinghamshire, United Kingdom

For 3 years I worked at an international banking centre dealing with the processing of shipping documents for customers importing goods. I also dealt with payments abroad, incoming international payments, cheque negotiations and any general customer enquiries.

Leicester, Leicestershire, United Kingdom

Based at Next Head Office, I provided its customers with information and support to ensure that all enquires relating to their home orders were resolved promptly and efficiently, using initiative and experience in a pressurised environment. For the last year in the department I worked as a sole contact point for Next and the staff of their main furniture courier DHL. That involved dealing with more complex complaints and at times irate customers who had issues with their delivery or quality of their products. I regularly had to speak with DHL management and planners in order to find the best solution when any delivery failed or product was delivered damaged. And that would ensure that the situation was resolved efficiently and with the least impact on the customer.

Higher National Diploma, Business Studies

Ordinary National Diploma, Business Studies

5 'O' Levels Including Maths And English