Stuart Foxen Email & Phone Number

London, United Kingdom

Oversight and governance of Offshore settlement processing functions.Ensure all electronic payments for settlement are authorised and paid in line with the regulatory deadlines and SLAs. Represent settlements at client meetings to ensure strong relationships are maintained. Produce MI and participate in analytical discussions at client meetings. Support other operational functions, including Distributions and Commissions to ensure the timely investigation and resolution of payment queries. Maintain effective working relationships with Dealing, Box Management, Registration, Management Accounts and CSMs.Develop and manage relationships with other companies ensuring outstanding monies are received in a timely manner.Timely identification, notification, and remediation of any incident/breach of regulations or SLAs. Ensure compliance with client money regulations and liaise with the CASS Office accordingly.Maintain relationships with Management Companies and Auditors.Responsible for the banking and paying out of cheques and the recording of subscription monies onto the register system.Process and quality check a wide variety of settlements transactions and identify any required process improvements and cross training requirements.A good understanding of all Transfer Agency processes.A working knowledge of Cash Management, Reconciliations and Client Money processes.

Liaising with customers, representatives (solicitors/accountants), colleagues within the project and the wider spectrum of Barclays staff.Building relationships with and assisting customers throughout a difficult period dealing with a sensitive subject, gaining their trust and respect.Training new starters and taking on leadership responsibilities.Ensuring email correspondence is forwarded to the correct departments in a timely manner.Providing support to all departments within the project and contacting customers and/or their representatives where required.Receiving recognition for my support, integrity and professionalism within the project.Working knowledge of CRM system.

Providing exceptional client service, including third party investment administration support, for 12 large Asset Management companies. Each requiring a detailed bespoke service and extensive product knowledge.Responsible for developing and managing relationships with clients, agents and other companies ensuring their continued business. Providing extensive support by resolving all queries and providing detailed information relating to investments, including dealing, settlement of deals, valuations and distributions. Supporting agents and brokers and providing detailed information on investment deals and investment commission.Detailed knowledge of data protection policies and FSA regulations relating to investments. Monitoring for accuracy and overseeing the dispatching of account statements, contract notes, commission statements and general account information via email, fax and post. Good working knowledge of Cutas, Icon and EXP AG Systems.

Liaising with clients, agents and other Asset Management companies on a daily basis, providing continued support by managing, escalating and resolving issues in a timely manner, developing and maintaining relationships between internal and external departments and clients.Processing and authorising postal and telephone PEP/ISA/Unit Trust investment deals including sales, repurchases and fund switches Monitoring and processing transfers in/out. Box Management – Calculating and applying creation/cancellation of units held in the box. Importation of daily prices, ensuring any basis changes and price movements are correct.Processing the settlement of PEP/ISA/Unit Trust deals using RUFUS (Retail Funds System).Supporting the accounts team in the reconciliation of deals placed. Monitoring for accuracy and overseeing the dispatching of contract notes and valuation statements.Testing and implementing the use of a ‘straight-through-processing’ system (Calastone). Monitoring deals processed using the ‘straight-through-processing’ system (Calastone).

PEP/ISA/Unit Trust dealing using RUFUS (Retail Fund System). Client registration and customer correspondence.Overseeing the production, checking and dispatch of contract notes and statements. SAF writing - extracting the necessary information and data required for the monthly management reports. Knowledge of FSA regulations and Money Laundering prevention.Experience using Microsoft Word, Excel, Outlook.