Stuart George Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake County, Utah, United States

- Deploy and support React applications to support business operations.- Develop and support metrics and performance statistics to support business analytics

- Worked with clients to understand current business processes and requirements for systems.- Consulted with the client on how to transform and improve processes with their CRM solutions- Configured Creatio to meet clients business objects and improve their processes- Designed report dashboards to allow the business to quickly identify key metrics- Developed JaveScript and C# integrated enhancements for Creatio CRM Solution- Used PostMan to test customer APIs and design integrations between Creatio and the clients systems

Greater Salt Lake City Area

- Consulted with clients to define requirements for changes to the CRM solution- Implemented CRM solutions for clients in various sectors including Technology, Customer Service, Retail, Travel, Government, News, etc..- Coordinated with Development team to design, scope, and implement changes to custom add-ins attached to the CRM system- Coordinate with Client, Developers, and Operations to complete projects on time.- Responsible for troubleshooting, and testing the CRM Application, add-ins, and end-user webpages related to the CRM- Customize the end-user customer portal based on client request, using PHP, JQuery, HTML, and CSS - Interact Microsoft SQL databases to write queries to create, edit, modify and retrieve information for the CRM Databases.- Gathered the requirements and implemented 10 separate Client launches of various CRM Complexities.- Responsible for managing, troubleshooting, maintaining implementations of CRMs for clients including Oracle Service Cloud (RightNow) and an Internally built CRM application.- Modify the .NET add-ins for integrations into the RIghtNow solution.

Greater Salt Lake City Area

- Managed team of Tier 2 Analysts to ensure outages in the company were handled in a timely manner and well documented.- Created ongoing documentation to be used by the Tier 2 team in training and reference- Created documentation on applications build by Developers to be used by Operations in training agents.- Address opportunities regarding Tier 2 utilizing feedback from Executives, Operations, and Clients.- Setup, Troubleshoot, and fix issues with Linux outbound dialers.

Greater Salt Lake City Area

- Provide initial troubleshooting and investigation of any issues causing downtime to centers. Including areas of applications, circuits, desktops, proxies, networking, system and telephony equipment.- Work with operations and clients to determine the issue being reported and prioritize appropriately based on company guidelines.- Coordinated with technicians and operations to document and resolve production effecting issues.- Communicating outages affecting operations to operations and executive levels.

Greater Salt Lake City Area

- Worked with Operations and Clients to prioritize, gather and document information in ticket so tickets could be worked by technicians.- Checked tickets in system to ensure they were assigned to the appropriate team.- Escalated tickets to management based on tickets going over set Service Level Agreement guidelines.- Coordinate outages in order to resolve them under company guidelines.

Bachelor Of Science (B.S.), Software Development

Graduated Western Governors University with a B.S. in their Software Development program.

Associate Of Science (A.S.), B+