Stuart Hands Email & Phone Number

Solihull, England, United Kingdom

Solihull, West Midlands, United Kingdom

Coventry, United Kingdom

IT Support / Relationship Consultant ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service and support and to promote this idea throughout the company.- Handling face-to-face enquiries from customers- Providing help and advice to customers using the service management software or services.- Providing telephone, remote and onsite support to customers- Provide a prompt and accurate diagnosis of software problem calls logged on the support desk- Providing IT infrastructure and hardware consulting for the latest version of software- To listen to customer comments and suggestions regarding software and log these suggestions with the development team- Communicating courteously with customers by telephone, email, letter and face to face.Reviewing the latest Android devices and compatibility to ensure they meet the software and customer requirements- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.- Handling customer complaints or any major incidents, such as application issues or poor customer service. - Issuing refunds or compensation to customers.- Keeping accurate records of discussions or correspondence with customers.- Producing written information for customers, often involving use of computer packages/software.- Developing feedback or complaints procedures for customers to use.- Improving customer service procedures, policies and standards for the software or department.- Meeting with other managers to discuss possible improvements to customer service.- Leading or supervising a team of customer service staff.- Learning about the service management software or services and keeping up to date with changes.- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and training sessions.

Birmingham, United Kingdom

- Provide telephone support to clients using UNIX and Windows server based DMS (Dealer Management Systems).- Develop and maintain a positive working relationship with customers.- Support export and manipulation of data in commonly used Microsoft Office applications.- Provide a prompt and accurate diagnosis of software problem calls logged on the service desk.- Prioritise workload to ensure support calls are resolved within specified service level agreements (SLA) or escalated in a timely fashion.- To listen to customer comments and suggestions regarding software and log these suggestions with development teams.- Advise clients on the best use of business areas of the applications, which include modules in Sales, Marketing and accounting.- Liaise with other internal departments providing detailed information and fault analysis to enable a prompt resolution of software problems.- Accurately maintain all documentation and support notes to current software specification.

Birmingham, United Kingdom

- Integrate well within a team environment, appropriately organising the workload effectively to meet deadlines.- Responsible for a range of actions which included: planning, establishing standards and resolving problems.- Continuously established and maintained an excellent network of business relationships.- Effectively prioritise a broad range of responsibilities to consistently meet tight deadlines.- Produce high-quality results under tight deadlines.- Commitment to establishing and maintaining superior service to customers by assisting them in their selections, and by responding to their requests, inquiries, suggestions, and/or concerns.- Develop business opportunities and marketing strategies and plans to maximise growth and profitability in order to expand market penetration.- Analyse budget variances and initiated appropriate strategies to more aggressively control expenditures.- Providing Competitor Beating Service to our customers.- Comprehensive understanding of IT and EPOS till systems.- Troubleshooting and remote maintaining of EPOS till systems.

Windows Server 2012 R2 Certification

Studying Windows Server 2012 R2.

Comptia A+ Certification Professional And It Fundamentals, Pass

Studied Comptia A+ Professional Certification and IT Fundamentals.

Education record

GCSE - Subjects include Mathematics and English