Managing the store operationsLeading the duties of the employees Conducting the recruitment processesDeveloping and training the staff Mentoring staff to enhance their leadership skillsMotivating the team to portray a product passion Maintaining a current knowledge of all products and services Embedding a strong ethos of customer service excellenceCollating customer feedback and trading patternsIdentifying improvement opportunities and peak trading times Implementing commercial growth strategies Investigating and resolving issues and complaints Creating resource and seasonal plans to ensure of sufficient staffing levels Coordinating priorities across all areas Ensuring third party merchandisers are operating to high standards Maintaining loyal customer relationships Monitoring staff wellbeing Managed the refit project to install a third party concession Reduced stock loss by analysing data, creating strategies and engaging with the workforce Appointed to manage the entire store stock taking activities and lead stock loss meetings

Leading the duties of employees Ensuring customers received excellent and efficient services Training and mentoring the staff Creating resource schedules Establishing strong communications throughout the workforce Optimising stock availability and minimising lossesSupporting teams to complete stock assessments Assessing the hygiene standards and presentation of the store Producing status reports and financial data Adhering to budgets Appointed to lead a fresh food investment project Managed a £4k investment initiative to source new equipment Improved the Fresh Food department and standardsLed a colleague upskilling programmeProduced strategic workforce plansIncreased like for like sales