Responsible for all aspects of commercial day-to-day operations including efficacy of resouces and governance, compliance, invoicing & MI generation/reporting.

Utilising our primary methodology, ISO in a Box™, our consultancy covers all industry sectors, serving micro-businesses through to multi-nationals. Over the past 19 years we have supported nearly 1,700 organisations across the UK to implement and maintain ISO-compliant management systems.

Following the acquisition of Equas by Amtivo Group, employed as Interim Integration Director to split the organisation in two integrating the product business into one business unit whilst setting up the consulting business as a separate legal entity. Formulated the business plan for the remainder of 2019 and built an interim P&L.

I led major change initiative, creating and delivering strategic transformative practices, examining changing market demands, creating solid solutions to drive developments and enabling the integration of 3 businesses / brands.I developed and launched the first website, attending trade shows / conferences, implementing a client-centred approach, and simplified the client interface, enabling the transition from vet practices to vet hubs, ensuring greater consistency of vet… Show more I led major change initiative, creating and delivering strategic transformative practices, examining changing market demands, creating solid solutions to drive developments and enabling the integration of 3 businesses / brands.I developed and launched the first website, attending trade shows / conferences, implementing a client-centred approach, and simplified the client interface, enabling the transition from vet practices to vet hubs, ensuring greater consistency of vet care.Transitioned all clients CRM records onto one IT platform, improving visibility and raising efficiency of billing processes and reporting, developing a bespoke cloud-based portal, and introduced data analysis and benchmarking for compliance issues.I digitalised data into a product, delivered through a unique bespoke client portal as a differentiator in the service offering, increasing consistency of care, as part of restructuring process, removing £200k of business costs, and centralising all procurement.Moved all poultry testing to a new purpose-built lab, improving quality and speed of turnaround, and implemented a career pathing framework for the whole group, resulting in sale of Origin Animal Group to vetPartners (Jul 2018). Show less

I enabled the transformation of SEA business, with £6.5m P&L responsibility for the combined business unit, managing multiple practice areas across numerous geographies, implementing a strong holistic team ethos, resulting in increased achievement of targets and enhanced communication practices.Implemented strong sales strategies, segmenting the market to target products and services, analysing data including MMR and client penetration, implementing client servicing to assist with… Show more I enabled the transformation of SEA business, with £6.5m P&L responsibility for the combined business unit, managing multiple practice areas across numerous geographies, implementing a strong holistic team ethos, resulting in increased achievement of targets and enhanced communication practices.Implemented strong sales strategies, segmenting the market to target products and services, analysing data including MMR and client penetration, implementing client servicing to assist with renewal of subscription and maintain ARPU.I developed strong client relationships, managing expectations, driving client engagement, and maintaining partnerships, creating specific Client Service Managers.Delivered online subscription revenue of a digitised data product, increasing it by 38% YoY, aligning with client’s need and using specific sales models, and increased professional services revenue by 16% YoY. Show less

Functioning across 8 countries, I developed Go-To-Market strategy and proposals, led change initiatives, and managed sales processes, supporting teams.I managed strategic execution, driving forward developments, specifically transforming business performance in Sydney, building and coaching a country senior team, and developed sales teams in South Africa (2015), improving performance, with a focus on end to end sales process.Transformed the sales model in the global talent… Show more Functioning across 8 countries, I developed Go-To-Market strategy and proposals, led change initiatives, and managed sales processes, supporting teams.I managed strategic execution, driving forward developments, specifically transforming business performance in Sydney, building and coaching a country senior team, and developed sales teams in South Africa (2015), improving performance, with a focus on end to end sales process.Transformed the sales model in the global talent assessment business, implementing the CEB “Challenger” sales model, revising policy and processes, coaching sales managers and revising marketing messages.Delivered presentations at Hong Kong Polytechnic University, sharing information and accumulated best practice, and increasing networking capabilities, participating in a regulatory oversight committee. Show less

I directed the transformation of the Hong Kong business, changing GTM strategy from Financial Services to Retail & Hospitality, assessing the market with subsequent redefinition and segmentation of the Go-To-Market strategy.Secured an annual sales growth of 22% YoY, and a YoY profit growth of 38%, delivering a product offering that was fit for purpose.

I led the regional consulting team, focusing on the development of consultant metrics such as yield, utilisation and project profitability, delivering supporting training and coaching, securing a Hong Kong services revenue growth of 48% YoY and China services revenue growth of 34% YoY, in partnership with sales teams.

Responsible for altering a declining regional performance, leading a strategic business review, analysing key market success factors and identifying the strengths and gaps in relation to competitors, achieving significant growth and market share.I identified Previsor as a potential acquisition target, gaining board endorsement.

Having proved myself, was promoted to Regional Consulting manager at the beginning of 2007 charged with turning the team around. Within my first year, through a focus on consultant yield and utilisation, lifted the team to become the highest performing team for three consecutive years.

Joined SHL as Managing Consultant for the Scotland region in October 2006 working as a member of one of three regional consulting teams within the UK. Consulted with clients in all sectors delivering a digitised data product with a service wrapper. Secured a £500k project within my first three months with one of the biggest financial organisations in Europe.

Responsible for all aspects of L&OD for EMEA - geographic footprint of 25 countries. Key deliverables included:Implementing a business school as an umbrella for all L&OD activity including a Learning Management System, defining job families to encompass all roles with subsequent role profiles built to support employee lifecycle and shaping "partner" strategy to ensure common touch points for customer service.As I worked out of sole UK manufacturing plant in Scotland, acted as HR… Show more Responsible for all aspects of L&OD for EMEA - geographic footprint of 25 countries. Key deliverables included:Implementing a business school as an umbrella for all L&OD activity including a Learning Management System, defining job families to encompass all roles with subsequent role profiles built to support employee lifecycle and shaping "partner" strategy to ensure common touch points for customer service.As I worked out of sole UK manufacturing plant in Scotland, acted as HR manager for manufacturing site. Show less

At the request of the head of L&D for Consumer Services division, transitioned between divisions to undertake 3 roles: head up L&D for sales, improve product knowledge and support new product introduction through electronic media as well as implement LMS. Designed new sales methodology leading to improved performnace, reduced staff attrition and customer churn.

Led L&D function in support of 2,500 employees in division. Reporting to divisional MD, developed and implemented 3 year plan saving £2m in first 12 months. Partnered with HP Educational Services to develop a Managed Training Parternship Model - first of its kind.

Senior Technical Trainer responsible for up-skilling of all technical staff (installation / service engineers / head end techs) and well as technical support staff. project managed the organisational deployment of Cable Modem role out.

Responsible for all aspects of plant health & safety from liaising with external regulatory bodies to conducting safety audits and developing process / procedures for dealing with emergency situations.