Oversee the daily operations of the dispatch department to ensure optimal efficiency and timely deliveries through effective truck routing and personnel management.Collaborate with cross-functional teams, including sales, customer service, and terminal managers, to align dispatch activities with overarching business goals and objectives.Implement robust performance monitoring systems for dispatchers, fostering a culture of accountability and efficiency improvement.Spearhead continuous improvement initiatives to optimize logistics processes, identifying opportunities for cost reduction, performance enhancement, and risk mitigation.Conduct regular performance reviews, offering coaching and progressive discipline as needed to maintain high standards of excellence.

Mentor dispatch staff, providing training and guidance to enhance productivity and service quality.Proactively address escalated issues or complaints, swiftly resolving problems to uphold positive customer and staff relations.Facilitate clear communication of customer requirements and procedures to dispatch and drivers, ensuring alignment with customer expectations and satisfaction.Ensure strict compliance with transportation regulations and safety standards, maintaining a commitment to regulatory excellence across all dispatch activities.

Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications.Ensure drivers arrive within scheduled timeframe as instructed by customer.Identify priorities and utilize available resources effectively to meet these priorities. Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment.Assist drivers and keep coworkers informed of daily activities.

Strategize and optimize routes to consistently meet or exceed customer expectations and efficiency benchmarks across multiple sites in Texas and Oklahoma.Monitor driver performance to ensure adherence to planned routes and promptly address any deviations, providing solution-oriented feedback to maintain service excellence.Maintain regular communication with Route Managers, internal and external stakeholders, and vendors to ensure seamless operations and deliver high-quality service.Offer problem resolution and coaching to drivers while providing constructive feedback to Route Managers to drive continuous improvement.Collaborate with peers and management to enhance the effectiveness of the router role, centralized dispatch, and overall customer experience.Daily communication with managers about safety, service needs, capacity requirements, driver performance enhancement, efficiency optimization, PVA audit outcomes, and asset utilization for major projects and events.

Supervised a team of 13 employees across four locations, ensuring efficient operations and high performance standards.Served as the operations manager overseeing all service desk operations for HTSI across Iraq, ensuring seamless service delivery and customer satisfaction.Developed comprehensive policies and procedures for database and service desk operations, enhancing efficiency and standardization.Provided initial oversight of all projects and O&M work to ensure compliance with S-7 requirements before dissemination to trades for completion, maintaining quality control and adherence to standards.Emergency Operations Center Oversaw all functions of the Emergency Operations Center in Balad and Baghdad, ensuring smooth operations and effective coordination.Collaborated with command staff to ensure accurate and timely completion of SIRs, CCIRs, and Red Cross Messages, facilitating their distribution through appropriate channels.Coordinated with Air Force and Army transportation units to schedule and track all movements of 402nd personnel in Iraq, generating daily movement reports for command review.Facilitated high-level VIP visits, including Commanding Generals, elected officials, and dignitaries, ensuring seamless coordination and logistical support.Prepared personnel status reports, casualty reports, incident reports, and various briefs for command staff, providing critical information for decision-making.

Supervised a team of 55 employees for the shuttle bus operations on COB Adder, ensuring smooth operations and high performance standards.Led a comprehensive restructuring of the department to better align with operational needs, significantly enhancing efficiency and effectiveness. Designed and implemented a new route system tailored to meet the specific needs of base command.Conducted daily safety and training exercises with all employees, promoting a culture of safety and continuous improvement.

Managed Liaison Office and accounted for Contractors on the Battlefield, Press, DOD, DOS, DHS Civilians, and VIPs passing through the OIF (Operation Iraqi Freedom) theatre gateway, maintaining accurate records.Acted as the initial Point of Contact for all Civilians and "Contractors on the Battlefield," facilitating communication and support for their needs.Verified credentials (LOI, passport, ID, or Generals Order) of civilians in accordance with USCENTAF A-4 "Aerial Port LOI," authorizing flight clearance.Communicated Immigration policies for entering and exiting passengers through Iraq, Kuwait, Qatar, and Kyrgyzstan, ensuring compliance and smooth transit.