Stuart Jackson Email & Phone Number

Willenhall, England, United Kingdom

Responsible for the development and management of best-in-class technical support and customer service for Yale EMEA Smart Residential (SRS) product categories. Primarily Smart Door Locks, Alarms and Surveillance (CCTV & IP cameras) systems across EMEA regions.

Keele, Staffordshire, United Kingdom

Heading up the UK Customer Support & Vendor Management teams for Teletrac Navman (SaaS & IOT) UK/Europe my focus is to provide the very best technical and customer support in the vehicle telematics sector. Striving to offer a fast & responsive support infrastructure, showing empathy and always placing our customers at the forefront.Also managing our.

United Kingdom

Based back in the UK, working from Parrot's Global Headquarters in Paris, I was responsible for Project Managing Parrot's Global customer experience division. Project managing the creation, implementation and development of a worldwide support function for Parrot's Drone division, I successfully outsourced all regional consumer support to one European.

Melbourne, Australia

The opportunity arose to relocate to Melbourne Australia to implement a customer support platform for Parrot JPAC region which consists of Japan, Australia, New Zealand & Pacific. I successfully trained and structured support in Japan for Parrot's consumer Drone and wireless headphone portfolio using a outsourced service provider. This allowed me to.

Birmingham, United Kingdom

In December 2014 Parrot UK's territory expanded into the Nordics, Turkey, South Africa, and the Middle East. With this expansion my roll and department also developed and adapted to meet the new challenges required to support a population of circa 349million.

Birmingham, United Kingdom

• Employed in 2007 to bring all outsourced technical support for Parrots handsfree car kit devision internally within Parrot I was tasked with creating, building, and developing a technical support department to meet all.
• Working from Parrot’s UK headquarters in Birmingham, I manage a team and am responsible for all aspects of technical and customer support on accessories & consumer electronic products for Parrot in the UK and Ireland
• Provide installation support and product training for consumers, companies and their engineering teams in regards to Parrots products. (Maplins, Amazon, Staples, Apple, Halfords, Dixons/Curry’s group, Vodafone, O2.
• Maintain close communication with the UK sales/marketing teams and international teams in Parrot’s main headquarters in Paris to offer the best technical support and highest level of customer service.
• Prepare all internal product documentation for both training and support criteria
• Evaluate intended product quick start guides and full product user guides to meet the requirements for our supported countries

National Control Centre, Mitcham, Surrey

• TG21’s business is in vehicle technology installations and manufacturing of automotive products and services for a range of UK and European companies. Regional Engineering & Audit Manager 2001 – 2007 (Toad Group PLC –.
• Working from home, I remotely managed a team of 25 nationwide auto electricians to provide a first rate engineering service to internal and external customers.
• Actively managed the team to ensure they met a range of KPI’s set by our customers
• Implemented standard procedures and ensured quality assurance standards were met
• Responsible for staff recruitment and introduced an effective management style to reduce s staff turnover
• Used effective planning of the team’s work schedule to increase productivity and efficiency levels across the team

National Control Centre Mitcham Surrey

Working from home, I remotely supported the regional engineering manager and lead 30% of the nationwide auto electricians devision to provide a first rate engineering service to internal and external customers.My main focus in this role was quality via quality control audits to ensure all engineers were meeting the directives set out by our customersVIP.

Mitcham Surrey

Working from home as a mobile installation engineer I was responsible for all types on Auto Electrical installations for a given area of the UK. Working on my own initiative I was responsible for planning my own days workload in an efficient and logistical manner. Qualified Auto electrician for both passenger and commercial vehicle installationsVehicle.

Stafford

Auto Electrician installing vehicle aftermarket products including car audio, security, central locking system, electric windows, tow bars & sunroofs.