CURRENT EVENTSWe are recruiting: new positions created to support the Allen Institute's expansion; see https://www.alleninstitute.orgFOCUSI care about *supportability* as applied to IT infrastructure: that combination of simplicity, resilience, attention to detail, and long-term thinking which lowers total-cost-of-ownership by delivering a resilient, low-maintenance foundation for services and applications.HISTORYI work at the Allen Institute, as one of several senior sys admins. I recently completed '100G to the Internet', a five-year project to upgrade our core network from 1G to 100G, all the way to the Internet.In my career, I have provided operational IT support in the research space, with a focus on deep infrastructure, trouble-shooting, monitoring, and training/mentoring.See http://www.skendric.com for details.I have functioned as both ITIL Problem Manager and Problem Analyst, provided 3rd tier support, and contributed to design and architectural efforts. I write and maintain an enterprise network and device management and monitoring platform (the Netops Toolkit). I specialize in transport, monitoring, and packet analysis, and coordinate the efforts of multiple groups interacting with multiple vendors to solve problems and design solutions.Expertise: Root Cause Analysis, ITIL Problem Management, SNMP-based management applications, protocol analysis (Wireshark et al), Ethernet/IP transport, Network Engineering, Firewall managementWHO I AMI am motivated by *contribution* and *team dynamics* -- I need to see how I am contributing to my community (department, company, society), and I want to belong to an effective, harmonious, smooth-running team.